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Network Support Engineer
3 semanas atrás
What will you do
Provides second/third level technical support for Data Center technologies Sophisticated Troubleshooting consisting of one or more of the following areas: Data Center Services Support - Data Center Switching Support - Data Center Computing Support Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity. Acts as a technical specialist and provides support on a world-wide basis. Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
Who will you work with
The Business Entity CX Support Services is a team of extraordinary technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through great financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
The Team:
In this team of technical specialists, you will continuously learn about the ground breaking products from Cisco and partners in the Data Center world.
Who you are:
Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome. Experience in Python or other programming languages is helpful. Experience in Linux would be a plus. Prior customer support experience is beneficial but not mandatory. Proficiency in English
Desired Skills:
Organized, self-motivated, flexible, fast learner. Strong analytical and troubleshooting skills. Experience in crisis leadership skills and ability to handle critical customer issues/problems. Able to determine problems and deliver solutions with a high level of customer happiness. Ability to determine root cause and resolution for previously unknown problems.-
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