IT Support Engineer

Há 1 mês


Porto, Portugal Pixida Group Tempo inteiro

Du brennst für IT-Support und bist bereit, spannende Herausforderungen in der Automobilbranche anzugehen?

Für einen unserer renommierten Partner in der Automobilbranche suchen wir Unterstützung bei der Integration eines Identity Access Management (IAM) Systems. Als Teil eines internationalen Teams sorgst Du für die Optimierung der Systeme unserer Partner und bietest langfristigen technischen Support.

Tasks
  • Proaktive Analyse und Lösung von Fehlern und Problemen im 2nd Level Support
  • Erstellung von Dokumenten wie Quick-Start-Guidelines, Richtlinien etc.
  • Entwicklung von Prozessen zur Ticketreduzierung
  • Durchführung von Schulungen und Kundensupport
  • End User Feedback Management
Requirements
  • Fließende Deutsch- und Englischkenntnisse (C1 oder besser)
  • Erfahrung im IT-Support und der Ticketbearbeitung
  • Kenntnisse in SQL und ServiceNow sind ein Plus
  • Ein Hochschulabschluss im technischen Bereich ist von Vorteil, aber kein Muss
Benefits
  • Wachse mit uns: Profitiere von vielfältigen Schulungsprogrammen, die Dir bei der Weiterentwicklung helfen
  • Sprachlernchancen: Wir übernehmen die Kosten für Sprachkurse
  • Gemeinsam feiern: Feiere mit uns jährliche Firmen- und Weihnachtsfeiern und Teambuildung-Events
  • Exklusive Rabatte: Nutze vielfältige Angebote über zahlreiche Vorteilswebsites
  • U.v.m.

Pixida ist stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit bietet Wir engagieren uns für ein Arbeitsumfeld, das alle Menschen unterstützt, inspiriert und respektiert und in dem alle Beschäftigungsaspekte ohne Diskriminierung angewendet werden. Daher ermutigen wir alle Personen, sich zu bewerben

Wir freuen uns auf Deine Bewerbung



The Pixida Group turns digital transformation into sustainable success by combining the strengths of its members from strategy consulting to professional services to end2end products and solutions. We create customer value by developing new business strategies, innovating product portfolios, and utilizing cutting-edge technology. With experience from more than 1000 successful projects and 500 experts, we are focused on customer success and eager to shape the digital future together. The international business scope consists of eleven locations in Germany, the USA, Brazil, China and Portugal, a multinational team from more than 30 nationalities, and a well-established network of specialists and partners. Pixida’s continuous success is reflected by an average growth of more than 25% per year and multiple top-class awards.



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