IT Support Specialist

1 semana atrás


Porto, Porto, Portugal Ivy Partners Tempo inteiro

About Ivy Partners

We are a Swiss consulting firm dedicated to the development of companies in their strategic, technological, and organizational challenges.

IT Support Engineer Role

We are looking for an IT Support Engineer to join our team at Ivy Partners. As an IT Support Engineer, your primary responsibility will be to provide primary 1st and 2nd line technical support for Software / Hardware related Incidents and Service Requests.

Key Responsibilities

  • Provide technical support for Software / Hardware related Incidents and Service Requests
  • Accurately log incidents and ensure all relevant data is captured, regularly update tickets logged and manage the ticket assigned to your group
  • Proactively keep users informed on an incident/request status and progress, and escalate incidents to the relevant resolver group where first contact fix is not possible
  • Adapt and keep up to date with current standard procedures and proactively maintain and develop technical knowledge

About You

We are looking for a strong communicator with a natural problem-solving approach, previous experience in an IT support environment and in a similar role. You should have experience in the following areas:

  • Windows Operating Systems
  • Application troubleshooting (Teams, Outlook, Word, SharePoint, OneDrive, etc)
  • Hardware troubleshooting (desktops and laptops)
  • Networking
  • Remote Support
  • An understanding of the ITIL framework and experience working with SLAs
  • Managing the Windows Workstations Environment (Windows 10, 11, and Server as preferential)
  • Applications installation/deployment
  • Users and computers management (Active Directory and Microsoft Endpoint Manager)
  • Network cable patching, Layer two network configuration experience

What We Offer

We offer a favorable environment where everyone is valued and offered training and opportunities for growth in Switzerland or internationally. We work with trust, professionalism, and transparency at every moment, ensuring an effective digital transformation through technological innovation coupled with creativity. Our collective is at the heart of everything we undertake, and we take this responsibility seriously by working hard to make a positive impact.


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