Healthcare Operations Analyst

Learn about knok

At knok, we are bold in leading and humanising the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equitable society. We firmly believe in this vision, and it is evident in every individual who embraces our mission. Through a Digital Front Door strategy, knok connects patients, providers, and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging, and personalised healthcare experience for all conditions via a cutting-edge Patient Journey Engine. With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to enhance care automation and increase financial savings. Since 2015, we have facilitated more than 2.5 million clinical interactions across over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes at every stage of life.

About the role

We are looking for a skilled and dynamic Healthcare Operations Analyst to join our team. The Healthcare Operations Analyst will play a pivotal role in analysing, planning, and implementing strategies to balance the demand and supply of our healthcare services. Using internal historical data and predictive tools, this individual will promote optimal resource allocation and operational efficiency. The ideal candidate will have experience in healthcare operations and be highly autonomous, excelling in data-driven decision-making. If this makes sense to you, keep reading

As a Healthcare Operations Analyst, you will:

• Be responsible for optimised operational/financial performance of selected business operations.
• Monitor and analyse day-to-day operational performance to ensure efficient resource allocation and optimised financial outcomes.
• Prepare forecasts, budgets, and financial reports, providing insights and recommendations to guide senior management’s decision-making.
• Identify opportunities for process improvements and cost-saving initiatives to enhance operational efficiency and profitability.
• Produce detailed reports, presentations, and documentation on operational activities, performance metrics, and resource management.
• Maintain accurate and organised production records, files, and databases to support operational transparency and decision-making.
• Maintain up-to-date operational control files and databases, ensuring the accuracy and accessibility of critical data for effective management decisions.
• Conduct data analysis to identify trends, optimise processes, and highlight areas for improvement in resource allocation and service delivery.
• Manage and track resource utilisation to ensure effective allocation in line with demand and operational priorities.
• Ensure compliance with medical allocation parameters, adjusting resource distribution as necessary to meet regulatory standards.
• Gather and systematise data to monitor operational and performance indicators, supporting continuous tracking and evaluation.

About you

To be considered for this role, here are the skills we are looking for:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience (3-5 years) in an analyst, controller or management role.
• Experience in the healthcare sector will be a major advantage.
• Proficiency in Microsoft Office Suite (especially Excel) and familiarity with database management.
• Strong knowledge of financial analysis and reporting standards.
• Excellent analytical, problem-solving, and decision-making skills.
• Proactive and solution-oriented mindset, with strong interpersonal skills.
• Ability to thrive in a fast-paced and dynamic startup environment.
• Proficiency in both written and spoken Portuguese and English.