Software Engineer- Customer Service
Há 2 dias
We are Körber – an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.
Your role in our team
Provide remote technical support to the customer in the resolution of problems arising from errors or incorrect operation of the system, in each technical area (electro-mechanics, automation, informatics), according to the levels of contracted service.
Key Responsibilities:
CUSTOMER SUPPORT ACTIVITIES (HOTLINE)
Coordinate and manage the service team. Permanently monitor the intervention records at the quality of service level (e.g., response times) and
quality of information (e.g., cause of errors and solution)
Changing service or resolution priorities whenever necessary.
Communication with Engineering or other departments of the company taking into account the support needed to solve problems.
Development and management of performance indicators related to this service.
BUSINESS OPPORTUNITY IDENTIFICATION
Identify business opportunities during the contracts, in order to promote additional gains derived from unforeseen needs and thereby increase the
potential value of the project and the financial profitability of the area.
ANOMALIES REPORTS
Coordinate and validate the anomalies reports prepared by the technical team, where the detailed information on the various anomalies is identified
as well the technical proposal for resolution and correction are reflected.
CONTINUOUS IMPROVEMENT
Promote the continuous improvement process, often re-evaluating processes and working methods. Ensure compliance with the company's policy
for quality, environment and safety.
REPORTING
Ensure the reporting of area management information (performance indicators) in order to provide the necessary information for decision-making
processes.
Your Profile:
Advanced Relevant college degree, namely in Software Engineering or similar; Advanced knowledge of database programming languages (PL/SQL and Transact-SQL) Advanced knowledge of databases (Oracle and SqlServer) Knowledge of Object Oriented Languages (C#) Knowledge of Web technologies (ASP.net, .Net Core, HTML, JavaScript, CCS, etc.) English fluent, both verbal and written; Proactive team player with strong organization skills; Analytical and Results Oriented mindset. Available for TravellingYour benefits
Exciting tasks in a fast-growing, future-oriented industry player Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options Health insurance for the whole family Well-Being and Employee Assistance Program Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt) A pleasant and collaborative working atmosphereYour working environment at Körber
At the heart of every solution, every success, is a team of dedicated professionals willing to help each other while bringing creativity and energy to every project. Körber Supply Chain is the embodiment of this.
Home to hundreds of the best minds in the industry, spanning technology for warehousing, logistics, transportation, and more, you’ll work with some of the biggest brands in the world and empower smaller players to disrupt the market—maybe even change the world. Turn your passion into a fulfilling career with Körber Supply Chain
Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you
-
Software Engineer
Há 7 dias
Maia, Portugal Körber Supply Chain PT S.A. Tempo inteiroKorber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Supply Chain, Pharma Systems, Tissue and Tobacco.The...
-
Software Engineer
3 meses atrás
Maia, Portugal Körber Supply Chain PT S.A. Tempo inteiroThe Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Supply Chain, Pharma Systems, Tissue and Tobacco. ...
-
Software Engineer
2 semanas atrás
Maia, Portugal Körber Supply Chain PT S.A. Tempo inteiroThe Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Supply Chain, Pharma Systems, Tissue and Tobacco. ...
-
Software Engineer
4 semanas atrás
Maia, Portugal Körber Supply Chain PT S.A. Tempo inteiroThe Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Supply Chain, Pharma Systems, Tissue and Tobacco. ...
-
Customer Service
2 meses atrás
Maia, Portugal Frulact Tempo inteiroFrulact is an international business group, founded in Oporto in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients. We are more than 900 Frulacteans,...
-
Customer Service
2 meses atrás
Maia, Portugal Frulact Tempo inteiroFrulact is an international business group, founded in Oporto in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients. We are more than 900 Frulacteans,...
-
(Sr.) Software Engineer
2 meses atrás
Maia, Portugal Hottinger Brüel & Kjær Tempo inteiroDo you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands...
-
(Sr.) Software Engineer
4 semanas atrás
Maia, Portugal Hottinger Brüel & Kjær Tempo inteiroDo you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands...
-
Software Engineer Frontend Angular
2 semanas atrás
Maia, Portugal Nonius Tempo inteiroEmprego > Software Engineer Frontend Angular 18 years of experience in hospitality technology Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide –...
-
Software Engineer Frontend Angular
2 semanas atrás
Maia, Portugal Nonius Tempo inteiroEmprego > Software Engineer Frontend Angular18 years of experience in hospitality technologyNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in...
-
Customer Service
2 semanas atrás
Maia, Portugal Frulact Tempo inteiroFrulact is an international business group, founded in Oporto in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients.We are more than 900 Frulacteans,...
-
Customer Service Technician
3 semanas atrás
Maia, Portugal Frulact Tempo inteiroFrulact is an international business group, founded in Oporto, Portugal in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients.- We are more than 900...
-
Software Engineer
2 semanas atrás
Maia, Portugal Körber Pharma Packaging AG Tempo inteiroSelect how often (in days) to receive an alert: The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital,...
-
Customer Service Technician
2 semanas atrás
Maia, Portugal Frulact Tempo inteiroFrulact is an international business group, founded in Oporto, Portugal in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients.- We are more than 900...
-
Customer Service
Há 7 dias
Maia, Portugal Frulact Tempo inteiroA Frulact é um grupo empresarial internacional, fundado no Porto em 1987. Atualmente, posicionamo-nos como um player inovador de topo no fornecimento de ingredientes de valor acrescentado para a indústria alimentar e de bebidas, apostando em preparados de fruta, alternativas lácteas à base de plantas, sabores líquidos e outros ingredientes...
-
Customer Service
2 semanas atrás
Maia, Portugal Frulact Tempo inteiroA Frulact é um grupo empresarial internacional fundado no Porto em 1987. Atualmente, posicionamo-nos como um player inovador de topo no fornecimento de ingredientes de valor acrescentado para a indústria alimentar e de bebidas, apostando em preparados de frutas, alternativas lácteas à base de plantas, sabores líquidos e outros ingredientes especiais.-...
-
Customer Service
2 semanas atrás
Maia, Portugal Frulact Tempo inteiroA Frulact é um grupo empresarial internacional, fundado no Porto em 1987. Atualmente, posicionamo-nos como um player inovador de topo no fornecimento de ingredientes de valor acrescentado para a indústria alimentar e de bebidas, apostando em preparados de fruta, alternativas lácteas à base de plantas, sabores líquidos e outros ingredientes...
-
Customer Service Portfolio Analyst
2 meses atrás
Maia, Portugal Körber Tempo inteiro**Posting Date**:May 23, 2023**Location**:Maia, PT**Business Area**:Supply Chain**Company**:Körber Supply Chain PT S.A.Customer Service Portfolio Analyst **Your role in our team** - The Customer Service Portfolio Analyst is in charge of introducing new services in the Körber Supply Chain organization and/or revising the current portfolio. - As a Customer...
-
Automation Engineer
2 semanas atrás
Maia, Portugal Körber Pharma Packaging AG Tempo inteiroSelect how often (in days) to receive an alert: Automation Engineer - New Feature and Technology Scouting We are Körber – an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas...
-
Customer Service
Há 5 dias
Maia, Portugal DESICOR Tempo inteiroO cliente é o teu foco e procuras proporcionar-lhe sempre uma experiência de excelência? Se sim, temos o desafio perfeito para ti! A **Transnautica Global Logistics **localizada em **Vilar do Pinheiro** está à procura de talentos que desejem abraçar as aventuras da área de customer service e que pretendam fazer a diferença! Estás curioso por saber...
