IT Manager

BorgWarner is currently seeking a “dynamic, results-driven” individual to join as a Service Delivery Manager of several Western European sites and being located in Viana- Portugal.
The role of the Service Delivery Manager (SDM) is to ensure effective, integrated IT services for assigned sites. This position is responsible for managing the delivery of day-to-day BorgWarner operational support and end-to-end management of minor enhancements working with IT service teams and related resources. The site-specific services include applications, hosting, end-user computing, network and security services. This position will work closely Business Relationship Manager to maintain effective working relationships with the local business clients at the site, country, and region levels to align infrastructure needs to the business.

COMPANY OVERVIEW

Reliably delivering what’s needed today

There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things.  We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

Constantly pursuing what’s next

Our proven track record has made us an industry leader in clean, energy-efficient propulsion system solutions for electric, hybrid and combustion vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements. 

Product leadership that’s changing the world

Our employees have earned trusted partnerships with customers and suppliers around the world.  We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution.  Our strong operations and commercialization expertise result in a high volume availability of competitive, efficient products that truly drive change.

POSITION SUMMARY

BorgWarner is currently seeking a “dynamic, results-driven” individual to join as a Service Delivery Manager of several Western European sites and being located in Viana- Portugal. 

The role of the Service Delivery Manager (SDM) is to ensure effective, integrated IT services for assigned sites. This position is responsible for managing the delivery of day-to-day BorgWarner operational support and end-to-end management of minor enhancements working with IT service teams and related resources. The site-specific services include applications, hosting, end-user computing, network, and security services. This position will work closely Business Relationship  Manager to maintain effective working relationships with the local business clients at the site, country, and region levels to align infrastructure needs to the business.

KEY ACCOUNTABILITIES

• Manage IT services for assigned sites, working with internal service teams and external service providers’ resources to provide effective IT services
• Special focus on managing our Client Technicians to deliver to the expected service demand of our sites
• Manages service delivery of IT Infrastructure services at multiple locations
• Partners with our IT Business Relationship Management representatives and delivers constantly value to our customers by driving our IT operating model
• Develop strong collaborative IT, supplier, and business working relationships to ensure effective IT services
• Communicates and manages the regional Budget, Chargeback, and Allocation model in strong collaboration with the IT Business Relationship Manager.
• Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals, and follow-up actions.
• Manage business escalations to resolve IT operational issues and incidents and business client complaints
• Prioritize IT services work within the assigned sites and provide reporting on top issues and status
• Ensure effective IT change management execution, following the ITIL framework and BorgWarner standards and processes, including coordination of local maintenance windows and IT Project scheduling considerations including:
  • Ensure service team involvement, ownership, and delivery in change activity
  • Participate in the regional Change Approval Board (CAB) meeting
  • Conduct expedited approval process for urgent / emergency changes
• Work with service teams for effective problem-management activities
• Execute IT financial processes for the provisioning of services, including the creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
• Analyze service delivery effectiveness as required by reviewing relevant site metrics and scorecards, and as otherwise appropriate; recommend improvement actions
• Develop and deploy local IT service improvements according to global best practices
• Oversee site-level requirements to eliminate trailing costs for infrastructure and application services impacted by site divestitures and wind-downs
• Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered

QUALIFICATIONS

• Bachelor’s degree in IT systems, computer science, information technology/science, technology engineering, system analysis, MIS, or a related study. 
• The IT Service Delivery Manager will be an overall effective leader and communicator.  They will be a proven team leader, able to conceptualize, plan, document, and communicate effectively.  The qualified candidate will possess energy, develop value-added service definitions, and help lead change.
• General  knowledge of IT service delivery for applications, global hosting, end-user computing, and networking
• Strong knowledge of delivering integrated IT Services
• Demonstrated experience in addressing and solving IT and business issues with service teams and clients
• Fluent in English, written and verbal

CORE COMPETENCIES

• 10+ years of relevant work experience
• Proven ability to make sound and logical judgments
• Strong interpersonal, written, and oral communication skills
• Experience in vendor management - managing suppliers in/and outsourcing contracts
• Excellent Program/Project management skills
• Outstanding time management skills
• Proven ability to prioritize and execute tasks in a high-pressure environment, and make sound decisions in emergency situations
• Able to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

SAFETY

This position will adhere to safety rules, practices, and training as outlined in all BorgWarner safety policies and procedures. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

EEO STATEMENT

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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