Customer Support Agent

Há 2 dias

Lisbon, Portugal Recruitment Apple Lovers Tempo inteiro

Recruitment Apple Lovers is working with a leading multinational technology business that is looking to recruit a French speaking Customer Support Agent for their offices in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Able to identify when the issue should be re-assigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms.

REQUIREMENTS:

  • Native in French, both oral and written. Fluent in English (at least B2 level)
  • Minimum of 1 year working experience in Customer support roles (e.g. from contact centres) is needed
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time.
  • Able to work rotating shifts Monday - Sunday.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance.

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