Banking Sector | Technical Support
3 meses atrás
Company Description
Chez Devoteam, nous croyons à une technologie avec des valeurs humaines fortes qui peuvent activement conduire le changement pour le mieux. Découvrez comment Tech for People ouvre la voie à l’avenir, en créant un impact positif sur les gens et le monde qui nous entoure. Avec un chiffre d’affaires d’un milliard d’euros, nous sommes un acteur mondial de premier plan de la transformation numérique pour les grandes entreprises de la zone EMEA. Nous croyons en la transformation de la technologie pour créer de la valeur pour nos clients, partenaires et employés dans un monde où la technologie est développée pour les personnes. Nous sommes fiers de la culture que nous avons bâtie ensemble. Nous sommes fiers de nos gens au service de la technologie. Nous sommes fiers de notre environnement diversifié. Parce que nous sommes #TechforPeople. Rejoignez notre équipe multidisciplinaire d’experts Cloud, de designers, de consultants d’entreprise, d’experts en sécurité, d’ingénieurs, de développeurs et d’autres talents extraordinaires, répartis dans plus de 20 pays EMEA. Devenez l’un de nos leaders technologiques et commerciaux sur le cloud, les données et la cybersécurité. Unissons la créativité et la technologie et créons des solutions innovantes qui améliorent activement les choses.
Job Description
Réponse, restauration et résolution des problèmes techniques des clients S’assurer que les problèmes du client sont rétablis en temps opportun conformément aux ENS spécifiées S’assurer que chaque problème signalé par le client est correctement documenté Systèmes de billetterie à des fins de suivi et d’apprentissage Mesurer et agir sur les indicateurs de service, les seuils et les indicateurs de performance clés utilisés pour régir le processus de résolution des tickets Utiliser et appliquer la documentation des processus, politiques et outils de soutien technique et contribuer à leur amélioration continue Implication directe avec les équipes de réussite client, produit et ingénierie
Qualifications
Antécédents techniques en systèmes de réseau, en informatique, en génie électrique ou dans un domaine connexe
Connaissance de Linux/Windows
Dépannage, capacité à trouver des solutions efficaces pour les problèmes inhabituels
Capacité de décrire les détails des problèmes techniques dans toute leur complexité, au besoin
Connaissance de l’anglais (niveau intermédiaire)
Connaissance des systèmes d’exploitation et des outils complémentaires associés au développement, aux tests et à la surveillance des solutions informatiques
Français
Additional Information
Devoteam Group travaille pour l’égalité des chances, promeut ses employés sur la base du mérite et lutte activement contre toutes les formes de discrimination. Nous sommes convaincus que la diversité contribue à la créativité, au dynamisme et à l’excellence de notre organisation. Tous nos postes vacants sont ouverts aux personnes handicapées.
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