![Richemont](https://media.trabajo.org/img/noimg.jpg)
ServiceNow Business Analyst
Há 1 mês
ServiceNow Business Analyst
Role Description
As a Business Analyst within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in being the interface between the Business and the team. Your responsibilities include:
Working with business and IT stakeholders to gather requirements for new and modified Catalog Items, Providing recommendations to streamline and optimize processes and align with the overall Catalog framework, Documenting full requirements, including form layout, fields, and workflows, defining user stories and acceptance criteria.You will serve as a key connection between business and tech teams by translating technical concepts to business audience and business information to a technical audience. You will manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. You will perform testing of the deliverables; you will present the solutions to the requesters and facilitate the transition. Your primary accountability is ensuring accordance of the Service management and request management process with ServiceNow platform development strategy and ensuring Catalog homogeneity.
Reporting Line: You report to the ITSM Manager.
Key Responsibilities
Partner with the ServiceNow team to determine the best technical solution to address the requirements that you gather.
Understand business needs, analyse, and define priorities in business and technical context and create functional and technical specifications. Maintain comprehensive documentation for configured processes.
Assist with the development, and delivery of end user training. Provide support and guidance to end-users during the implementation and post-implementation phases.
Communicate with stakeholders and update on request status and timelines.
Take full responsibility for assigned items, ensuring functional standardization.
Partner with team members to develop project schedules, reports, and documentation. Assists with platform upgrade efforts, including testing.
Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized.
Analyse and evaluate existing business processes and systems to identify areas for improvement.
Stay updated with industry trends and best practices to continually enhance business analysis processes,
Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.
Knowledge, Skills & Qualifications
Strong understanding of ServiceNow platform capabilities, modules, and functionalities, Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management, Fluent written and oral English, Solid analytical and problem-solving skills, Familiarity with Agile/Scrum methodologies and tools, Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization.Education & Certifications
2+ years experience in a Business Analyst role supporting ServiceNow or similar platforms, ServiceNow CSA is desirable, A good understanding of ITIL v3 or v4,-
ServiceNow Business Analyst
3 semanas atrás
Lisbon, Portugal Richemont Tempo inteiroServiceNow Business Analyst Role Description As a Business Analyst within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in being the interface between the Business and the team. Your responsibilities include: Working with business and IT stakeholders to gather requirements for new and modified...
-
ServiceNow Business Analyst
3 semanas atrás
Lisbon, Portugal Richemont Tempo inteiroServiceNow Business Analyst Role Description As a Business Analyst within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in being the interface between the Business and the team. Your responsibilities include: Working with business and IT stakeholders to gather requirements for new and modified...
-
ServiceNow Business Analyst | CCA | ABL
4 semanas atrás
Lisbon, Portugal Capgemini Tempo inteiroServiceNow Business Analyst At Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams. If you have at least 2 year of experience working with ServiceNow, your place is with us! You will be joining our team and working close with our clients. What are we looking for? Degree in Computer Science or similar;...
-
ServiceNow Business Analyst | CCA | ABL
3 semanas atrás
Lisbon, Portugal Capgemini Tempo inteiroServiceNow Business Analyst At Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams. If you have at least 2 year of experience working with ServiceNow, your place is with us! You will be joining our team and working close with our clients. What are we looking for? Degree in Computer Science or similar;...
-
ServiceNow Business Analyst | CCA | ABL
4 semanas atrás
Lisbon, Portugal Capgemini Tempo inteiroServiceNow Business Analyst At Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams.If you have at least 3 year of experience working with ServiceNow, your place is with us!You will be joining our team and working close with our clients. What are we looking for?Degree in Computer Science or similar;Experience at...
-
ServiceNow Business Analyst | CCA | ABL
3 semanas atrás
Lisbon, Portugal Capgemini Tempo inteiroServiceNow Business AnalystAt Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams.If you have at least 2 year of experience working with ServiceNow, your place is with us!You will be joining our team and working close with our clients. What are we looking for?Degree in Computer Science or similar;Experience at least...
-
Software Architect
Há 1 mês
Lisbon, Portugal Northwest Talent Solutions LLC Tempo inteiroNorthwest Talent Solutions is a leader in the Technology recruitment industry currently working an esteemed Technology client in the Lisbon, Portugal area. With a startup spirit and 115,000+ curious and courageous minds, our client has the expertise to go deep with the world's biggest brands and Our client dreams in digital, dares, and reinvents the ways...
-
Software Architect
3 semanas atrás
Lisbon, Portugal Northwest Talent Solutions LLC Tempo inteiroNorthwest Talent Solutions is a leader in the Technology recruitment industry currently working an esteemed Technology client in the Lisbon, Portugal area. With a startup spirit and 115,000+ curious and courageous minds, our client has the expertise to go deep with the world's biggest brands and Our client dreams in digital, dares, and reinvents the ways...
-
Software Architect
2 semanas atrás
Lisbon, Portugal Northwest Talent Solutions LLC Tempo inteiroNorthwest Talent Solutions is a leader in the Technology recruitment industry currently working an esteemed Technology client in the Lisbon, Portugal area. With a startup spirit and 115,000+ curious and courageous minds, our client has the expertise to go deep with the world's biggest brands and Our client dreams in digital, dares, and reinvents the ways...
-
ServiceNow Engineer
Há 1 mês
Lisbon, Portugal Daxx Tempo inteiroGrid Dynamics, a global software services company driving enterprise-level digital transformation solutions for Fortune 1000 corporations, is looking for an experienced Service Now/DevOps Engineer to be part of our ServiceNow Development team. Essential functions Create ServiceNow solutions for an organization using JavaScript, Web Services, MYSQL,...
-
ServiceNow Engineer
3 semanas atrás
Lisbon, Portugal Daxx Tempo inteiroGrid Dynamics, a global software services company driving enterprise-level digital transformation solutions for Fortune 1000 corporations, is looking for an experienced Service Now/DevOps Engineer to be part of our ServiceNow Development team. Essential functions Create ServiceNow solutions for an organization using JavaScript, Web Services, MYSQL,...
-
Business Analyst
Há 1 mês
Lisbon, Portugal Mind Source Tempo inteiroLocal: Lisboa (Híbrido) Descritivo da função: A Mind Source está a reforçar a sua Equipa de Project & Program Leadership, para projetos com a função de Business Analyst. Perfil: Licenciatura e/ou Mestrado em Gestão, Tecnologias de Informação, Estatística, Matemática ou áreas similares; Experiência profissional mínima de 2...
-
Business Analyst
3 semanas atrás
Lisbon, Portugal Mind Source Tempo inteiroLocal: Lisboa (Híbrido) Descritivo da função: A Mind Source está a reforçar a sua Equipa de Project & Program Leadership, para projetos com a função de Business Analyst. Perfil: Licenciatura e/ou Mestrado em Gestão, Tecnologias de Informação, Estatística, Matemática ou áreas similares; Experiência profissional mínima de 2...
-
ServiceNow HR
Há 6 dias
Lisbon, Portugal Expleo Tempo inteiroOverview Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your...
-
Business Analyst
2 meses atrás
Lisbon, Portugal Integer Consulting Tempo inteiroWe are looking for a Business Analyst for a project on a hybrid basis in Portugal. Requirements: 2+ years of experience as a Business Analyst Previous experience in systems development Knowledge of Architecture Solutions Knowledge of UML and REST API Experience in Agile methodologies Proficiency in English INTEGER exists because it believes in...
-
Business Analyst
3 semanas atrás
Lisbon, Portugal Integer Consulting Tempo inteiroWe are looking for a Business Analyst for a project on a hybrid basis in Portugal. Requirements: 2+ years of experience as a Business Analyst Previous experience in systems development Knowledge of Architecture Solutions Knowledge of UML and REST API Experience in Agile methodologies Proficiency in English INTEGER exists because it believes in...
-
Business Analyst
2 meses atrás
Lisbon, Portugal InnoWave Tempo inteiroInnoWave is searching for a Business Analyst to perform the documentation of business needs of customers for systems development, identifies failures and opportunities for process improvements, raises requirements and functional specifications.Business Analyst ResponsibilitiesInterpret business needs through participation in meetings with the clientPropose...
-
Business Analyst
3 semanas atrás
Lisbon, Portugal InnoWave Tempo inteiroInnoWave is searching for a Business Analyst to perform the documentation of business needs of customers for systems development, identifies failures and opportunities for process improvements, raises requirements and functional specifications.Business Analyst ResponsibilitiesInterpret business needs through participation in meetings with the clientPropose...
-
Business Analyst
3 semanas atrás
Lisbon, Portugal Movilges Tempo inteiroEstamos a recrutar um Business Analyst (m/f) para fortalecer a nossa equipa, com possibilidade de trabalhar em regime remoto.O que procuramos:4 anos de experiência, em funções similares;Experiência com arquitetura de negócio;Experiência com algum repositório de arquitetura de negócio, por exemplo ARIS ou outro (obrigatório);Experiência em BPMN e...
-
Business Analyst
Há 1 mês
Lisbon, Portugal Movilges Tempo inteiroEstamos a recrutar um Business Analyst (m/f) para fortalecer a nossa equipa, com possibilidade de trabalhar em regime remoto.O que procuramos:4 anos de experiência, em funções similares;Experiência com arquitetura de negócio;Experiência com algum repositório de arquitetura de negócio, por exemplo ARIS ou outro (obrigatório);Experiência em BPMN e...