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Kundenbetreuer/in für Drohnen und Tech Supply
7 meses atrás
Als Technical Support Agent spielst du eine wichtige Rolle bei der Bearbeitung von eskalierten Kundenanfragen, Beschwerden und Problemen im Zusammenhang mit Produkten und Dienstleistungen für eine bekannte Unterhaltungsmarke. Zu deinen Hauptaufgaben gehören die Untersuchung komplexer Fälle, die Bereitstellung zeitnaher Lösungen und die Gewährleistung der Kundenzufriedenheit unter Einhaltung der Unternehmensrichtlinien und -standards.
Tasks- Deine Aufgaben und dein Einfluss als Kundenbetreuer werden sein:Bereitstellung genauer und detaillierter Informationen über die Produkte, Merkmale und Spezifikationen des Unternehmens.
- Verwaltung und Beantwortung von Kundenanfragen per Telefon und E-Mail.
- Unterstützung der Kunden bei der Einrichtung des Produkts, bei der Fehlersuche und bei der Nutzung.
- Bearbeitung von Kundenbestellungen, Rücksendungen und Umtausch.
- Sicherstellung einer ausgezeichneten Kundenzufriedenheit durch Beantwortung von Anfragen, Lösung von Problemen und Bereitstellung von technischer Unterstützung auf angemessene und freundliche Weise.
- Fähigkeiten, Qualifikationen und Interessen, die du brauchst, um in dieser Rolle erfolgreich zu sein:Deutschkenntnisse auf muttersprachlichem Niveau und mindestens C1-Niveau in Englisch
- Eine gültige portugiesische Arbeitserlaubnis (erforderlich)
- Sie leben in Lissabon oder sind bereit, für eine internationale Karriere und Lebenserfahrung nach Lissabon umzuziehen
- Stets auf dem neuesten Stand in Bezug auf Trends und Praktiken in den sozialen Medien
- Belastbarkeit im Umgang mit sensiblen Inhalten, emotionale Reife und professionelle Gelassenheit
- Motivation und Engagement, um die zugewiesenen Aufgaben effektiv zu erfüllen
- Begeisterung für interkulturelle Kommunikation und für den Lebensstil im Ausland?.
- Was ist für dich drin?Art des Vertrags: Unbefristeter Vertrag, 30 Tage Probezeit
- Arbeitszeiten: Vollzeit (40h/Woche) Montag-Sonntag 8:00-20:00
- Gehaltsbedingungen: 1.450 € brutto/Monat + 300 € Treueprämie alle 3 Monate + 3.000 € Einstellungsprämie + Leistungsprämie 120 € ab dem 4. vollen Monat
- Krankenversicherung nach 6 Monaten
- Bezahlte Berufsausbildung
- Mitarbeiterrabatte
- Lustige und engagierte unternehmensweite Initiativen
- Ausgezeichnete Arbeitskultur
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.
