Customer Service Representative

2 meses atrás

Lisbon, Portugal EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Tempo inteiro

If you are a communicative person who is looking for a new career path and also understands the importance of delivering the best customer service, you are the perfect match for this job opportunity Our client in Portugal is looking for a Customer Service Representative to join the team and work closely with a large, global operating company. You will be part of our multilingual team that provides assistance throughout the deliver process, giving the best advice and assisting all customer’s needs. Do you want to embrace this new challenge and belong to a multicultural team with 111 nationalities, while experiencing one of the best countries to live in?  Apply

Responsibilities

  • Assisting customer’s needs by answering and issuing messages;
  • Communicate with consumers by telephone, email, live chat, messaging and social media;
  • Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
  • Place orders, resolve technical queries, and undertake associated administrative activities;
  • Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
  • Liaise with leadership and other teams to ensure a full resolution for the consumer;
  • Understand the potential risk to the business of some inquiries/complaints;
  • Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

Requirements

  • Native Dutch Speaker or C1/C2 Dutch;
  • English – minimum B1;
  • Great listening and communication skills;
  • Attention to detail;
  • Aptitude for problem-solving;
  • Dynamism and team spirit;
  • High School diploma or equivalent qualification;
  • EU work permit if not EU Citizen;

What we can offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Facilities centrally located with an excellent public transportation offer and with canteen included;
  • Private health insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sports activities and organized events.

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