French-speaking Customer Support Representative

2 meses atrás


Braga, Portugal Cross Border Talents Tempo inteiro

Location: Braga, Portugal
Starting Date: 16th October 2024
Working Schedule: Monday to Saturday, Rotational Shifts (07:00 AM - 06:00 PM)
Days Off: Sunday and 1 Rotational Day
Working Model: Hybrid (Combination of Remote and On-site)
Type of Contract: Permanent Contract (3 months trial period)
Monthly Gross Salary: 830 EUR per 14 months

Allowances:

  • Meal Allowance: 7.23 EUR per day (1908,72 per annum)
  • Transport Allowance: 20 EUR per month (240 per annum)

Position Bonus for Braga: 20 EUR per 12 months
Performance Bonus: 170 EUR per 12 months

Benefits:

  • Meal Allowance Per Day
  • Transport Allowance Per Month
  • Health Insurance: Provided from Day 1 (Free after 6 months)

Job Description:

We are seeking a dedicated Customer Service Representative fluent in French to join our dynamic team in Braga. As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries and providing exceptional support across various digital advertising campaigns.

Key Responsibilities:

  • Manage inbound customer inquiries via phone, email, and chat platforms in a timely and professional manner.
  • Assist clients with troubleshooting and technical support related to digital advertising campaigns.
  • Collaborate effectively with internal teams to resolve customer issues and escalate when necessary.
  • Ensure customer satisfaction by delivering high-quality service and maintaining a positive, empathetic, and professional attitude.
  • Utilize CRM software to maintain accurate records and document customer interactions.

Requirements:

  • Fluency in French (both spoken and written) is essential.
  • Excellent communication skills and customer-oriented approach.
  • Prior experience in customer service or a related field is advantageous.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.

Preferred Qualifications:

  • Experience in digital advertising or familiarity with online marketing platforms is a plus.
  • Proficiency in additional languages is beneficial.

Working Environment:

  • Hybrid working model, combining remote work with on-site presence in our modern office in Braga.
  • Collaborative and supportive team culture with opportunities for professional growth and development.


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