French Customer Support Specialist

3 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
About the Role

We are seeking a highly skilled and fluent French-speaking customer support agent to join our team in Braga, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our French-speaking clients through various channels, including phone, email, and chat.

Key Responsibilities
  • Provide professional and friendly customer support to French-speaking clients
  • Diagnose and resolve customer issues promptly and efficiently
  • Gain a deep understanding of our products and services to deliver accurate and helpful information
  • Accurately document customer interactions and resolutions in our CRM system
  • Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights
Requirements
  • Native or fluent in French (written and spoken)
  • Proficiency in English is required for internal communication
  • Previous experience in customer service or a related field is preferred but not essential
  • Basic computer literacy and familiarity with customer service tools or CRM systems
  • Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly
  • Ability to think on your feet and provide effective solutions in a fast-paced environment
  • Willingness to work in shifts, including evenings, weekends, and holidays if necessary
What We Offer
  • Competitive salary with performance-based incentives
  • Opportunities for growth and advancement within the company
  • Extensive training programs to equip you with the knowledge and skills to excel in your role
  • Modern work environment in a state-of-the-art office in Braga
  • Work-life balance in a vibrant and relaxed lifestyle
  • Cultural experience living in one of Portugal's most charming cities


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