Customer Support Specialist French

3 semanas atrás


Braga, Braga, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro
Job Title: Customer Support In French

We are seeking a highly skilled and enthusiastic Customer Support In French to join our team at Randstad Ii - Prestação De Serviços, Limitada. As a key member of our customer support team, you will be responsible for providing exceptional support to our healthcare professionals and clients in French.

Responsibilities:
  • Advise and assist healthcare professionals in the use of our E-Health Platform, both by answering incoming requests and proactively calling them.
  • Train healthcare professionals in the use of our services by phone.
  • Ensure the quick and efficient processing of requests received by email.
  • Provide expert advice and answer client questions about the product.
  • Collaborate closely with the sales, marketing, and product teams to ensure complete customer satisfaction.
Requirements:
  • Proficient in French.
  • Previous experience in a call center environment (preferred).
  • High school diploma or equivalent; higher education degree (a plus).
  • Knowledge of technical troubleshooting methods (a bonus).
Benefits:
  • Base salary of 830€/month.
  • Meal allowance of 7.23€ per day worked.
  • Performance bonus up to 140€/month.
  • Complexity bonus of 10€/month.
  • Schedule: Monday to Friday, from 7 AM to 5:30 PM.
  • 2 days off: weekend.
  • 6 months contract.

We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.



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