French Customer Support Specialist

3 semanas atrás

Braga, Braga, Portugal Cross Border Talents Tempo inteiro

{"h3": "Customer Support Agent - French Language", "p": "We are seeking a highly skilled and multilingual Customer Support Agent to join our team in Braga, Portugal. As a Customer Support Agent, you will be responsible for providing exceptional customer service to French-speaking clients through various channels, including phone, email, and chat.

Key Responsibilities:

* Provide professional and friendly customer support to French-speaking clients
* Diagnose and resolve customer issues promptly and efficiently
* Gain a deep understanding of our products and services to deliver accurate and helpful information
* Accurately document customer interactions and resolutions in our CRM system
* Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights

Requirements:

* Native or fluent in French (written and spoken)
* Proficiency in English is required for internal communication
* Previous experience in customer service or a related field is preferred but not essential
* Basic computer literacy and familiarity with customer service tools or CRM systems
* Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly
* Ability to think on your feet and provide effective solutions in a fast-paced environment
* Willingness to work in shifts, including evenings, weekends, and holidays if necessary

What We Offer:

* Competitive Salary: Attractive compensation package with performance-based incentives
* Career Development: Opportunities for growth and advancement within the company
* Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role
* Modern Work Environment: Work from our state-of-the-art office in Braga, surrounded by a supportive and dynamic team
* Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings
* Cultural Experience: Experience living in one of Portugal's most charming cities, known for its historic sites, lively community, and picturesque landscapes

Why Choose Braga?

Braga is one of Portugal's oldest cities, offering a rich tapestry of history, culture, and modern amenities. With its stunning architecture, vibrant festivals, and friendly atmosphere, Braga provides an exceptional quality of life. Enjoy a blend of tradition and contemporary living, with easy access to beautiful countryside and coastal areas.", "h3": "About Us", "p": "We are a dynamic and forward-thinking company providing exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.", "h3": "Key Responsibilities", "ul": [{"li": "Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat."}, {"li": "Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction."}, {"li": "Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information."}, {"li": "Record Keeping: Accurately document customer interactions and resolutions in our CRM system."}, {"li": "Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights."}], "h3": "Requirements", "ul": [{"li": "Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication."}, {"li": "Experience: Previous experience in customer service or a related field is preferred but not essential."}, {"li": "Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems."}, {"li": "Communication Abilities: Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly."}, {"li": "Problem-Solving: Ability to think on your feet and provide effective solutions in a fast-paced environment."}, {"li": "Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays if necessary."}], "h3": "What We Offer", "ul": [{"li": "Competitive Salary: Attractive compensation package with performance-based incentives."}, {"li": "Career Development: Opportunities for growth and advancement within the company."}, {"li": "Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role."}, {"li": "Modern Work Environment: Work from our state-of-the-art office in Braga, surrounded by a supportive and dynamic team."}, {"li": "Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings."}, {"li": "Cultural Experience: Experience living in one of Portugal's most charming cities, known for its historic sites, lively community, and picturesque landscapes."}], "h3": "Why Choose Braga?", "p": "Braga is one of Portugal's oldest cities, offering a rich tapestry of history, culture, and modern amenities. With its stunning architecture, vibrant festivals, and friendly atmosphere, Braga provides an exceptional quality of life. Enjoy a blend of tradition and contemporary living, with easy access to beautiful countryside and coastal areas."}

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