Spanish Customer Support Agent
Encontrado em: Talent PT C2 - 2 semanas atrás
En Cross Border Talents tenemos una excelente oportunidad de empleo en Lisboa para aquellos apasionados por la tecnología, la atención al cliente y el soporte técnico.
Estamos buscando personas entusiasmadas con productos tecnológicos para unirse a un proyecto relacionado con la industria médica en una de las BPO internacionales más importantes. Si posees habilidades de comunicación, resolución de problemas y entre uno y dos años de experiencia previa en soporte técnico, nos encantaría conocerte
Responsabilidades del puesto:
- Facilitar el apoyo técnico y la resolución de problemas a los clientes en caso de incidencias con dispositivos tecnológicos. La atención se realizará vía telefónica y por correo electrónico;
- Dar soporte a clientes con problemas de instalación y de averías en los dispositivos;
- Asistir a los clientes en la facturación, seguimiento de envíos y realización de pedidos;
- Actuar ante las incidencias, con su correspondiente escalado y reporte de las mismas;
- Utilizar tus habilidades de comunicación y resolución de problemas para brindar un excelente servicio al cliente.
Requirements
Requisitos:
- Español como idioma nativo;
- Entre 1 y 2 años de experiencia previa en servicios de atención al cliente en el área de soporte técnico;
- Buen conocimiento de informática;
- Mínimo nivel B2/C1 de inglés.
Benefits
Condiciones:
- Salario competitivo y bonus adicionales;
- Contrato de 1 año renovable en una empresa internacional líder en el sector;
- Horarios 24/7 con turnos rotativos de mañana, tarde y noche con 2 días de descanso;
- Seguro sanitario privado;
- Programa de reubicación internacional que incluye alojamiento, reembolso del vuelo y transporte desde el aeropuerto;
- 22 días de vacaciones hábiles anuales retribuidas;
- Clases de portugués, actividades deportivas y mucho más...
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