Customer Support with Spanish

4 semanas atrás


Lisbon, Portugal HCLTech Tempo inteiro

Description

Customer Support with Spanish HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). Job DescriptionThe order management analyst coordinates, plans, schedules and monitors Managed Services activation at the Customer site. ResponsibilitiesCoordinate and lead kick-off call with the Client’ Business account team, Customers, and respective engineering resources.Update all appropriate information at the Managed Services project and Customer level in ESP (Enterprise Solution Platform).Ensure Managed Services Order Forms (MSOFs) are submitted under the appropriate ESP (Enterprise Solution Platform) project.Develop a communication plan with the Managed Services joint project team and sets expectations as to the roles and responsibilities of each of the team members for all phases of the Managed Services project.At the conclusion of the planning phase, provide documentation to the Managed Network Solutions Operations (MNSO), which outlines the Customer specific procedures for outage notification, special handling, and escalation for all new Customer networks.Lead weekly Managed Services project status calls with all Managed Services project team members.Manage changes within the Managed Services project, informing the Customer of the potential impact of the change and possible implementation strategies.Secure, if necessary, any Managed Network Service Order exception requests for a site or device that does not follow standard Managed Service Operations (MSO) guidelines for site acceptance.Coordinate the scheduling of all Customer site specific tasks (site surveys, WAN (Wide Area Network) activation, LAN (Local Area Network) activation, acceptance testing, etc.) according to the implementation plan, and tracks the completion of all site activities and the resolution of any issues preventing the progression of the site to management acceptance.Audit and approve/reject the MSOFs and proactively engage Order Management to minimize re-work due to MSOF rejections.Conduct Managed Services project closeout meeting with the customer at the conclusion of the project Skills and QualificationsMinimum C1 level of fluency in SpanishMinimum B2 level of fluency in EnglishGeneral knowledge of Telecommunications, Networking Technologies, client’ products and solutionsSFDC tool & processes knowledgeMust have the ability to deliver written and verbal messages with customersRequires critical thinking in the decision-making processOverall technical aptitude and forward thinkingMust be English literate and numerate,Strong customer service focus with drive to deliver a world-class customer experienceClear confident communicator with strong written and verbal presentation skillsAbility to work on own initiative with minimal supervision and also as part of a wider project/teamPerform well under pressure to meet deadlinesHigh attention to detail, data accuracy and quality of input3+ years demonstrable experience in a Business to Business (B2B) / Corporate EnvironmentProblem management skills and strong analytical skills Benefits and PerksPermanent ContractHybrid Work ModelBusiness hours (Monday to Friday)Well rounded Health and Life Insurance Packages



  • Lisbon, Portugal Patrique Mercier Recruitment Tempo inteiro

    Spanish Speaking Technical Support Agent, Are You Out There? We're on the lookout for a Spanish Speaking Technical Support Agent! This is a fantastic opportunity to break into the world of aviation, finance, banking, automotive, social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, and energy sectors (Wow, that's a...


  • Lisbon, Portugal WOW Business Consulting Tempo inteiro

    Want to start working abroad? Portugal is the place for you! Portugal has a lot to offer on a personal and professional level. With its rich culture and history, there is a lot to experience in Portugal. Visit the beautiful castles, watch towers, and statues from Portugal’s history. Experience a ride on the famous tram 28 and try the famous Pastel de...


  • Lisbon, Portugal Smart-Recruitments Tempo inteiro

    Our client is an outsourcing company that is a market leader in customer service services. They cooperate with many well-known brands, on behalf of which they provide exemplary assistance on a daily basis with problems encountered by customers.Your responsibilities:Receiving incoming calls or messages from customers wanting information or needing support in...

  • Spanish Content Moderator

    3 semanas atrás


    Lisbon, Portugal cross border talents Tempo inteiro

    The Role:Join our team and play a vital role in ensuring a high-quality content moderation service. As a Content Moderator, you will review and label user-generated content, guaranteeing compliance with platform regulations. Your contributions will help enhance the user experience on the Spanish market.Key Activities:Your daily tasks will include:Reviewing...


  • Lisbon, Portugal Cognizant Technology Solutions Tempo inteiro

    Description Embrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will...

  • Head of Customer Support

    4 semanas atrás


    Lisbon, Portugal Bnberry Tempo inteiro

    Bnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...


  • Lisbon, Portugal Cognizant Technology Solutions Tempo inteiro

    Description Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Title: Multilingual Remote Customer Advisor - German, Dutch, Italian, SpanishLocation: On-site, Hyrbid or  Remote (Within Portugal)Company Overview: We are actively seeking skilled and motivated individuals to join our team as Multilingual Remote Customer Advisors. This position allows you to work from the comfort of your home, providing exceptional...


  • Lisbon, Portugal CBT Tempo inteiro

    CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors. We are looking for candidates for one of our clients.Tasks:Providing support to small and medium-sized businesses (SMBs) to help them grow their...

  • Tech/Systems Support Analyst

    4 semanas atrás


    Lisbon, Portugal IQVIA Tempo inteiro

    Opportunity to join a growing project in our company, based in Oeiras, Lisbon. RESPONSIBILITIES: • Is in charge of technical assistance services and provides a first line support service; • Register the calls in the Help Desk Management tool according to the agreed procedures; • Provide remote technical assistance to the customers in order to...

  • Digital Product Advisor

    4 semanas atrás


    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    +++ Please only apply if you already have the NIF number for Portugal +++Worldwide company recruiting Spanish speaking Digital Product Advisors in Lisbon.The Company.Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American multinational technology company, they...

  • Customer Service Agent

    4 semanas atrás


    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisbon, Portugal CBT Tempo inteiro

    Tasks:Providing support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels phone, email and chat;Supporting and expanding the self-serve advertising base for SMB clients in the online and digital advertising domain;Providing pre- and post-sales support for all self-service products;Providing product and...


  • Lisbon, Portugal Plugged.hr Tempo inteiro

    THE EMPLOYERStart your career, continue to grow it, or make a lateral move; whichever you are currently considering we can offer you a place to join top corporations and global brands through our partner project teams. A market leader in its sector employing over 13,000 employees in Portugal. Join our teams in Client Experience Services or Technical Support...


  • Lisbon, Portugal SGS Tempo inteiro

    Descrição do empregoInternship description / Goals to Achieve:. Assist in contact with customers with technical support. Support in preparing proposals. Support the review and submission of test bulletins. Deliver results into customer platforms. Involvement in the automation and optimization of processes linked to the creation of results files. Support...


  • Lisbon, Portugal speakit Tempo inteiro

    To support us on our mission, we are looking for talented and highly ambitious Customer Support Agents. In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center...

  • Gaming Support with Russian

    3 semanas atrás


    Lisbon, Portugal Wanna Work Tempo inteiro

    Work Place - LisbonGaming knowledge requiredOur client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across...

  • Gaming Support with Russian

    3 semanas atrás


    Lisbon, Portugal SmartRecruitments Tempo inteiro

    Work Place - LisbonGaming knowledge requiredOur client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across...

  • Gaming Support with Russian

    3 semanas atrás


    Lisbon, Portugal SmartRecruitments Tempo inteiro

    Work Place - Lisbon Gaming knowledge required Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers...