Hebrew Customer Service Agent

Há 1 mês


Lisbon, Portugal Kulture Talent Tempo inteiro
Tasks
  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
Requirements
  • Native or near native level of Hebrew
  • Good level of English (it will be to work in an international company)
  • Highschool Degree
  • Microsoft Office Knowledge
  • Dynamic and Proactive
  • Good communication skills
  • Be based in Portugal or Europe
  • Experience with attending customers will be a plus




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