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Community Support Representative, German Speaker, Lisbon CoE
3 meses atrás
About the Role
We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
TasksWhat You Will Do
Deliver high-quality service across multiple support platforms (email, chat, phone).Be a passionate advocate for users while answering any questions that come your wayShow empathy to frustrated users while solving problems and addressing unsatisfactory experiencesBuild loyalty among new users and get our early adopters to fall in love with Uber all over againTriage issues and escalate them when necessary
RequirementsFluent in GermanGood knowledge of English (written and spoken)Currently living in Lisbon or willing to moveAvailability to work in rotating shifts from Monday to Sunday (essential)High proficiency using computers (typing, quickly navigating between various tools)Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issuesPassion for helping others and creating support experiences that exceed users' expectationsAbility to troubleshoot problems and find speedy resolutions.
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