Hotel Reservation Specialist

2 semanas atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

We're looking for a passionate Hotel Reservation Specialist to join our dynamic team remotely in Portugal Make a splash in the exciting world of hospitality while enjoying the flexibility and convenience of working from anywhere in Continental Portugal.

Here's what you'll get:

  • Competitive Compensation: Earn a gross annual income of up to 15 848,72, EUR with a base salary, and generous meal & transport allowances.
  • Performance Bonus 1 200 EUR per annum
  • Remote Work Freedom: Enjoy the flexibility to design your work schedule. Work Monday to Sunday (Two Rotational Shifts): 6:30 AM to 3:30 PM or 1:00 PM to 10:00 PM with a rotating 2-day off schedule.
  • Thriving Industry: Be part of a fun and exciting field, making a difference in the world of travel
  • Comprehensive Benefits: Get health insurance coverage from day 1 (free after 6 months).

Are you a great fit?

  • You're a native Italian speaker with strong English (B2 level).
  • You have excellent written and spoken communication skills to ensure clear and efficient guest interactions.
  • You thrive in a fast-paced environment and enjoy helping others create positive experiences.
  • You possess strong problem-solving abilities and a keen eye for detail to ensure smooth reservation management.
  • You have experience in a Contact Center or Customer Service (a plus).
  • You're comfortable providing customer support through various channels: Social Media, Chat, Email, and a small percentage of calls.

Key responsibilities:

  • Assist clients with bookings, rescheduling bookings, upgrades, last-minute requests, and clarifying doubts.
  • Handle requests from partners and guests: cancellations, complaints, amendments, resending reservations to partners, checking availability and inventory issues, billing.

Ready to take the next step?

  • Apply today Don't miss this exciting opportunity to work remotely in Continental Portugal
  • Joining deadline: Jun 5th.
  • Be prepared for a language assessment and 1-2 interviews with the client

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