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IT Business Analyst ServiceNow

5 meses atrás

Amadora, Portugal SIEMENS HEALTHCARE, UNIPESSOAL, LDA Tempo inteiro

TeamOverview:

We are adynamic and innovative organization with a global presence, committed todelivering exceptional services through our ServiceNow platform. That platformplays a pivotal role in streamlining our operations, and we’re seeking anexperienced  IT Business Analyst  to enhance it further anddigitize the company.

PositionSummary:

The ITBusiness Analyst will be responsible for understanding business needs,translating them into technical requirements, and ensuring successfulServiceNow implementations. You’ll work closely with stakeholders, projectmanagers, scrum teams, and developers to optimize ServiceNow workflows,automate processes, and improve user experiences.

KeyResponsibilities:

Requirements Gathering and Analysis: Engage with IT and business stakeholders to elicit and document detailed requirements for ServiceNow enhancements, configurations, customizations, and integrations. Collaborate with stakeholders to understand pain points, process inefficiencies, and user needs. Translate business requirements into functional specifications and user stories. ServiceNow Configuration and Customization: Collaborate with Vendors to configure ServiceNow modules, workflows, forms, and business rules based on documented requirements, following our agile Release processes. Customize ServiceNow applications to align with organizational processes. Collaborate with Vendors to implement and maintain platform-wide features such as service catalogs and catalog items, service portals, and knowledge bases. Process Improvement: Identify opportunities for process automation and optimization using ServiceNow. Continuously assess and enhance ServiceNow capabilities to meet evolving business needs. Collaboration and Communication: Work closely with development teams, system administrators, business requesters and other stakeholders to ensure seamless ServiceNow integrations and implementations. Facilitate workshops, meetings, and training sessions to promote ServiceNow adoption. Communicate project status, risks, and issues effectively to project sponsors and leadership. Testing and Quality Assurance: Partner with our test management and release management team to organize thorough testing of ServiceNow configurations. Help validate that solutions meet business requirements and adhere to best practices. Support user acceptance testing (UAT) and drive defect resolution. Documentation and Training: Create comprehensive documentation, including process flows, user guides, and technical specifications. Organize training of end-users and support teams on ServiceNow functionality and best practices.

Qualifications:

Strong communication and collaboration skills. Bachelor’s degree in Computer Science, or a related field. Minimum 3 years of experience as a Business Analyst on ServiceNow implementations (certification is a plus). Experience in any of the ServiceNow products WSD, LSD, SLO, GRC/IRM, Custom Apps/Creator Workflows Experience in creating process Data Models, Wireframes, Process Maps Strong affinity for innovative technology and motivation to build expertise in consulting, project management, and ServiceNow. Agile mindset, excellent teamwork, and enthusiasm for user centric solutions. Ability to plan and design ServiceNow solutions on a global platform.