Business Analyst for Windows Services

4 semanas atrás

Amadora, Portugal Siemens Tempo inteiro

**Build this New Chapter with us**

As Windows Business Analyst you will be responsible for different Windows related topics in our value center.You will coordinate and steer the different services providers of our standard Windows client and hereby make sure that our services are delivered with highest quality to our customers.- To reach this high standard of quality, your focus will be using and improving, where required, processes, interfaces and data delivery, using existing and upcoming tools keeping in mind to implement automation as much as possible.**Change the future with us**

**Using your expertise, you will be responsible in your area to**:

- Implement digital experience management in your area of responsibility using the Nexthink Tool
- Manage the provider to ensure smooth delivery of all contracted Windows related services
- Ensure the implementation process of standards and policies and be responsible for their consistent execution
- Oversee Windows services or solutions related performance and delivery indicators
- Contribute and support planning, budgeting, design, and alignment of ITIL processes and IT solutions landscapes
- Advise the accountable business management of the unit, in all IT Service & Solution Management related issues
- Identify and publish service metrics
- Coordinate relevant unit and integration tests, and communicate with vendors and service providers
- Analyse and support release processes and implementation of IT security guidelines
- Ensure the provider delivers IT service or solution problems and seeks resolutions without impact to end user and hereby drive operational excellence to the next level
- Stay abreast of developments in industry regarding IT Technology & Services as well as Solution Management

**What you need to make real what matters**:

- Knowledge in IT Infrastructure and Applications, specially Windows management (Win 10/11 client management), Azure cloud services, Intune.
- Experience in designing, implementing, providing, and optimizing IT infrastructure.
- Experience in ITIL (certification required) and SIAM process awareness.
- Passion for technology and execution strengths.
- Entrepreneurial spirit.
- Strong Focus on End-Users and an End2End responsibility.
- Strong negotiation and management skills towards providers.
- Team player and enjoy working in an international and cross-functional team.
- Initiative and strong focus on quality for the customer.
- Ability to build long-term relationships with internal colleagues and external providers.
- Ability to work independently and take decisions where necessary.
- Excellent problem solving and critical thinking skills.
- Ability to demonstrate commitment to drive, and manage services in a fast paced environment.
- Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders.
- Lean / Agile certification is a plus.

**We are thrilled to have**:

- A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies.

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners.

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment.

**We’ve got quite a lot to offer. How about you?

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