Customer Service Agent
2 meses atrás
Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth.
Scope
New and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction.
Key responsibilities:
Communication
Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer’s problem carefully, then answer their question.
• Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
• Provide customers accurate and relevant information about products, services and promotions based on needs.
• Educate customers to use all online self-service tools.
Drive improvements
Seek constantly for improvements to exceed customer’s expectation and help company to grow.
• Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
• Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.
• Work towards simplifying the existing processes to reduce effort.
Performance – Quality, Customer Focus and Productivity
Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.
• Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets
• Perform against all key Customer service goals.
• Knowing individual targets and individual performance management
Self-development
Take ownership for your development. Look for opportunities to grow.
• Work on individual career progression plan and manage training plan completion.
• Have an overview about required development activities and participate on them as well.
• Looks for feedback and development activities to improve in skills related to the current work.
• Developing others - create and support opportunities for building skills to execute current and future responsibilities.
• Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.
Customer Experience
At anytime and anywhere perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience.
Qualifications
Specialist skills & experience
Essentail:
• Middle education degree • PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills)
• Communication skills – verbal and written: Communicates effectively over the phone and in written transactions
• Language skills: Mastery English language and language of the customer support – French– C1 level (speaking & writing), other language is a plus
• Flexibility and shift work is required
Preferred Experience and Knowledge
• An experience in the contact service environment is a preferable advantage
• An online gaming experience is a plus
Competencies/Behaviors
FUNCTIONAL COMPETENCIES
1. Empathy
2. Analytical thinking
3. Listening
4. Accuracy
5. Stress Resistance
6. Verbal Communication
FIXED COMPETENCIES
1. Delighting Customers
2. Teamwork
3. Continuous Improvement
4. Integrity
Additional Information
What we offer:
- Attractive salary + meal allowance + annual bonus
- Other benefits: Hybrid work model; Health insurance; birthday off; Access to Linkedin Learning; Referral program; Protocols with external partners
- Great place to be. Awesome team of very knowledgeable & supportive colleagues
- Strong focus on personal and professional development, including in-house mentorship and e-learnings
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
-
Dutch Customer Support Agent
6 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroCross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...
-
Customer Service Agent
Há 1 mês
Lisbon, Portugal Blu Selection Tempo inteiroAs Customer Service Specialist you always put the customer first. You feel comfortable in the digital world and are looking to expand your knowledge in the banking industry. But you don't want to do this just anywhere? Then welcome to Greece! Your responsibilities and impact as Customer Service Agent will be: Providing support to bank customers via phone,...
-
Polish Customer Support Agent
6 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious...
-
Customer Service Agent
Há 4 dias
Lisbon, Portugal Entain Tempo inteiroJob DescriptionKey Responsibilities• Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels;• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);• Approaches site visitors proactively, demonstrating...
-
Customer Support Agent with Dutch
3 semanas atrás
Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration, we are thrilled to partner with a leading multinational technology company to recruit a Dutch-speaking Customer Support Agent for their Lisbon team.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment Type: Full-timeRole OverviewAs a Customer Support Agent, you will be the voice of premium customer care, assisting clients...
-
Dutch Customer Service Agent at EasyPark
4 semanas atrás
Lisbon, Portugal Cityjoboffers Tempo inteiroDescription Customer Service Agent at EasyPark - Lisbon Join EasyPark in Lisbon as a Customer Service Agent and embark on a fulfilling career in a company that is revolutionizing urban mobility with its digital parking solutions. This is an ideal opportunity for those passionate about customer service and interested in smart city...
-
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Beauty Customer Service Agent will be: As a French Beauty Customer Service Agent, you are responsible for: Answering questions from customers regarding the products, orders, payment methods, or shipping, while always remaining calm and polite Handling emails to support customers Skills, qualifications, and interests you...
-
Customer Support Agent
2 semanas atrás
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful...
-
Portuguese Customer Support Agent
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroYour Role as a Customer Support Agent:Answer to inbound calls and customer inquiries;Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.To troubleshoot...
-
Beauty Customer Service Agent in Lisbon
4 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Beauty Customer Service Agent will be:As a French Beauty Customer Service Agent, you are responsible for:Answering questions from customers regarding the products, orders, payment methods, or shipping, while always remaining calm and politeHandling emails to support customersSkills, qualifications, and interests you need...
-
Customer Support Agent
Há 6 dias
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...
-
Czech Customer Support Agent
6 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...
-
Customer Support Agent
Há 6 dias
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...
-
Customer Support Agent
Há 6 dias
Lisbon, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...
-
German Customer Support Agent
6 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...
-
Norwegian Customer Support Agent
6 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...
-
Customer service agent in lisbon
Há 1 mês
Lisbon, Portugal Blu Selection Tempo inteiroAre you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them? Your responsibilities and impact as Customer Service Agent will be: Assisting customers...
-
Customer Service Agent in Lisbon
Há 5 dias
Lisbon, Portugal Blu Selection Tempo inteiroDescription Are you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them?Your responsibilities and impact as Customer Service Agent will...
-
B2b customer service agent in lisbon
Há 3 dias
Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a B2 B Customer Service Agent will be: Assist customers via phone, email, and chat on all their queries related to their orders, subscriptions, and invoices. Deliver a high quality of service to ensure a superior customer experience. Follow up customer queries until they are fully resolved and meet commitments within...
-
Italian Speaking Customer Advisor Agent in Lisbon
3 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are seeking a motivated and customer-oriented individual to join our team as a Italian-speaking Customer Advisor Agent in Lisbon. As a Customer Advisor Agent, you will play a crucial role in ensuring a seamless and positive experience for our Italian-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...
