Italian Speaker Customer Service Advisor
1 semana atrás
Italian Customer Support Service Advisor
Location: Lisbon, Portugal
Position Type: Full-time, On-site
Are you passionate about providing exceptional customer support? Do you have a knack for communication and problem-solving? If so, we have the perfect opportunity for you
About Us:Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company is specializing in providing top-notch customer support services to global brands across various industries.
Key Responsibilities:- Customer Assistance: Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
- Problem Resolution: Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
- Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
- Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
- Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.
- Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
- Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
- Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
- Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
- Problem-Solving: Ability to think on your feet and offer solutions in a fast-paced environment.
- Availability: Flexibility to work in shifts, including weekends and holidays if necessary.
- Competitive Salary: Attractive compensation package with performance bonuses.
- Professional Growth: Opportunities for career advancement within the company.
- Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
- Work Environment: Modern, well-equipped office space in the heart of Lisbon.
- Cultural Experience: Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline.
- Relocation Support: Assistance with relocation, including help with finding accommodation.
Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals, its a fantastic place to live and work.
How to Apply:If you are enthusiastic about joining our team and making a difference in customer service, we would love to hear from you Please send your CV.
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