Account Manager

3 semanas atrás

Lisbon, Portugal Paymentology Tempo inteiro

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.

We already have a team of amazing Account Managers who work across four different continents and now we need you

As a Account Manager at Paymentology, you will be responsible for delivering world-class service to our key clients across the European region.

Our main goal is to be a “trusted advisor” to our clients, not just a “service provider” when it comes to payment solutions. You will work with your team across our portfolio of clients; adding value, deepening the relationships, and enabling our clients' businesses to thrive.



What you get to do::

Account Management:

  • Monitor and analyse client account performance.
  • Act as the primary point of contact for client issues or concerns.
  • Maintain oversight on all client Zendesk tickets and escalate where necessary.
  • Coordinate with respective internal teams to resolve issues promptly.
  • Understand individual client setups and environments in detail.
  • Ensure clients are up to date on monthly invoicing.
  • Provide clients with resources and training to maximise the value of our services.

Client Experience:

  • Gather feedback from clients to understand their needs and concerns.
  • Advocate for clients within the organization to drive improvements.
  • Create annual client success plans highlighting their annual objectives.
  • Proactively identify opportunities for upselling additional services or features.
  • Assist with contract renewals and negotiations.
  • Monitor client health and implement initiatives to retain at-risk clients.
  • Build and maintain strong relationships with key client stakeholders.

Data Analysis and Reporting:

  • Use data analytics to assess client performance and identify areas for improvement.
  • Regularly report on key performance indicators (KPIs) and make data-driven recommendations.
  • Report quarterly on annual success plan tracking and achievements. Make recommendations/changes as required.

Communications:

  • Establish and maintain strong  client relationships through regular on-site visits  (if applicable), telephone/Zoom calls, and email communication.
  • Work closely with external partners (card schemes, banks, vendors, etc.), suppliers, plus internal teams like Growth, Customer Support, and Technical.


What you can look forward to::

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 



Travel:
20% - 30%

What it takes to succeed:

  • Bachelor’s degree in Business Administration, Marketing, Finance, or a related field is preferable but not mandatory. 
  • 7 years of experience in account management, sales, or customer service supporting premier/enterprise-level clients, in fintech or SaaS companies.
  • Previous experience in the payments domain and of managing stakeholders.
  • Time management and multitasking skills to handle multiple tasks and clients across time zones at once.
  • Previous exposure to working in a quickly changing environment and an agile mindset to navigate change.
  • Exposure to an industry or business that runs 365/24/7.
  • A strong sense of urgency and the ability to jump on client requests as they come up.
  • An ability to grasp new technologies, in addition to demonstrated interest in working for a fast-paced fintech at the cutting edge of global payment technology.
  • A resilient mindset, ability to work under pressure, and focus on successful outcomes.
  • Excellent analytical skills for tracking and interpreting client data
  • Strong negotiation skills to renegotiate contracts and pricing with clients.
  • Attention to detail
  • Excellent verbal and written communication skills in English.
  • The ability to recognise opportunities for new services and products and to act accordingly, taking measured risks into account.
  • The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organisation’s costs and benefits into account.

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