IT Service Manager

4 meses atrás


Lisbon, Portugal Bosch Tempo inteiro
Job Description

• Determine appropriate standards to resolve all business process issues.

• Maintain efficient architecture as per organization priorities.

• Provide technical support to all process owners and performed audits on the process.

• Coordinate with customers to develop ITIL process strategies for design.

• Design and implement the required IT process in coordination with the leadership team.

• Assist team members in improving the quality of processes.

• Monitore mapping of customer business issues and develop appropriate solutions.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.

• An ITIL Foundation V3/V4 certification and at least one higher-level IT certification is required (Managing Professional, Strategic Leader are preferred) are required.

• Minimum of 3+ years of experience in ITIL Service Management or ITIL-related fields.

• Proven track record of implementing IT and ITIL best practices within organizations.

• Experience in conducting ITIL assessments, gap analysis, and recommending improvements.

• Experience with IT service management tools such as ServiceNow, Zendesk, BMC Remedy, or JIRA Service Management is desirable.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen We are looking forward to your application


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