Italian Team Manager

2 meses atrás


Lisbon, Portugal Foundever Tempo inteiro

Italian Team Manager - Lisbon, Portugal

Req ID#: 384900

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is one of the largest online travel agencies worldwide, with more than 20M customer.

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc) Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project  Work as a team, actively collaborating in the development of the advisors' activities Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall Undertake formal monthly/quarterly performance reviews Provide clear direction and guidance to ensure consistent achievement of key performance metrics Accurate and timely communication of any client issues to Operations Manager Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.  Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of Italian (mandatory) Proficient level of English (C1 and above) A proficient second language will be a plus Minimum of 6 months of call center experience preferably as Team Manager or product specialist Evidence of effective interpersonal, coaching, and leadership skills  Excellent telephone, keyboard, verbal and written communication skills  Good numeric and verbal reasoning skills  Effective time management Ability to organize and prioritize, set priorities and multi-task Availability to work 100% on-site Santos, Lisbon - mandatory Expected Schedules: Monday to Friday - 9h to 18h

Knowledge/abilities

People-oriented An element of gravitas Experience with policy work Early adopter of technology Dependable, reliable, and able to perform duties with minimum supervision Ability to interact positively with staff at all levels

Education and experience

Bachelor’s degree or directly related work experience Previous relevant experience as Team Manager

Benefits.

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today


Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Performance Management, Manager, Customer Service, Human Resources, Management


  • Italian Team Manager

    2 meses atrás


    Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our client is one of the largest online travel agencies worldwide,...


  • Lisbon, Portugal Foundever Tempo inteiro

    Italian Team Manager for Social Media Trending Videos - Lisbon, Portugal Req ID#: 383663 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors...


  • Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our client is the leading destination for short form mobile video,...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are in search of an Italian Customer Service Order Manager with a minimum of 2 years of hands-on experience in customer service. The ideal candidate will boast a proven track record of spearheading process improvement initiatives, aimed at elevating both customer satisfaction and operational efficiency. As our Italian Customer Service Order Manager, you...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are in search of an Italian Customer Service Order Manager with a minimum of 2 years of hands-on experience in customer service. The ideal candidate will boast a proven track record of spearheading process improvement initiatives, aimed at elevating both customer satisfaction and operational efficiency. As our Italian Customer Service Order Manager, you...


  • Lisbon, Portugal Recruitment Direct Tempo inteiro

    Description Italian Speaking Content Moderators - Office basedLisbon, PortugalOur client is recruiting Italian speakers.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment)Our client based in Lisbon is recruiting for Italian Speaking Customer Service Advisors. Job...

  • Italian Operational

    Há 1 mês


    Lisbon (Sete Rios), Portugal Randstad Portugal Tempo inteiro

    If you are fluent in Italian, with good English skills, and have the drive to be a trainer, a quality analyst or a team leader for a contact center/content review team, this is the offer for you.We are looking for Italian fluent candidates living in Lisbon, to join the team of a famous multinational company, in a project with one of the world's most famous...

  • Italian Operational

    3 semanas atrás


    Lisbon (Sete Rios), Portugal Randstad Portugal Tempo inteiro

    If you are fluent in Italian, with good English skills, and have the drive to be a trainer, a quality analyst or a team leader for a contact center/content review team, this is the offer for you.We are looking for Italian fluent candidates living in Lisbon, to join the team of a famous multinational company, in a project with one of the world's most famous...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you fluent in Italian and passionate about providing technical assistance? Do you have a knack for troubleshooting and a desire to help customers resolve their technical issues? If so, we have an exciting opportunity for you to join our team as an Italian-Speaking Technical Support Representative in Lisbon. Technical experience is a must for this role,...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you an Italian speaker with a zest for excellence in customer service? Elevate your career as an Italian-Speaking Customer Advisor in the vibrant e-commerce landscape of Lisbon! This opportunity beckons both seasoned professionals and newcomers, as prior experience is not obligatory. Immerse yourself in the lively ambiance of Lisbon, enjoying competitive...


  • Lisbon, Portugal CBT Tempo inteiro

    Sales Specialist with Italian Location: Lisbon, Portugal Position: Italian-Speaking Sales Executive About Us We are a dynamic and forward-thinking company seeking a highly skilled and motivated individual to join our team as an Italian-Speaking Sales Executive. Based in the vibrant city of Lisbon, Portugal, this position offers a fantastic opportunity to...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you fluent in Italian and ready to embark on an exciting career journey? Join us as an Italian-Speaking Content Moderator and become a pivotal force in the digital world, right here in vibrant Lisbon! This on-site opportunity invites candidates without prior experience, offering an enriching relocation package for those arriving from abroad. Immerse...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Title: Remote Customer Support Representative - French and Italian SpeakingLocation: Remote (Portugal)Are you fluent in French and Italian? Do you have a passion for helping customers and providing exceptional service? We're seeking talented individuals to join our team as Remote Customer Support Representatives. This is a fantastic opportunity to work...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Title: Remote Customer Support Representative - French and Italian Speaking Location: Remote (Portugal) Are you fluent in French and Italian? Do you have a passion for helping customers and providing exceptional service? We're seeking talented individuals to join our team as Remote Customer Support Representatives. This is a fantastic opportunity to work...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is looking for an Italian Remote Recruiters to join our CX teams. :-)The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates....

  • Italian Recruiter Specialist

    3 semanas atrás


    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is looking for an Italian Remote Recruiters to join our CX teams. :-)The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates....


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is looking for an Italian Remote Recruiters to join our CX teams. :-) The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective...

  • Italian Application Support

    3 semanas atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description At least 10 years’ experience in a similar position Main Responsibilities: File transfer team is in charge of delivering the best solution to face business file exchange needs Main Activities: Contribute to the analysis about new flow exchange providing the best tech solution Implement and/or follow up of new flow coding on...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description At least 10 years’ experience in a similar position Main Responsibilities: File transfer team is in charge of delivering the best solution to face business file exchange needs Main Activities: Contribute to the analysis about new flow exchange providing the best tech solution Implement and/or follow up of new flow coding on...


  • Lisbon, Portugal Cross Border Talents Tempo inteiro

    Job Advertisement: Italian Social Media Content Moderator - Onsite in LisbonAre you passionate about social media and fluent in Italian? Join our team in Lisbon as a Social Media Content Moderator and be part of an exciting international environment!Role Description:As an Italian Social Media Content Moderator, you will play a crucial role in ensuring the...