Customer Service Agent

4 meses atrás

Lisbon, Portugal Truphone Tempo inteiro

1GLOBAL is a global specialty telecommunications company connecting people and devices instantly, anywhere with our unique connectivity solutions. We manage mobile devices and connectivity globally for the world’s largest investment banks, enterprises, big tech companies, and IoT businesses.

1GLOBAL isn't just another mobile company—it's a powerhouse in the world of wireless communications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the world's largest investment banks, enterprises, big tech companies, and B2B2C customers. From cutting-edge eSIM solutions to seamless data roaming and innovative voice and SMS recording services, we're at the forefront of it all. With close to 400 employees and over $100 million in revenues, growing by over 40% year-over-year, we are a profitable and cash-generative company with the DNA of a highly successful, entrepreneur-driven scale-up that is set to disrupt one of the world’s largest markets.

As a world-leading innovator, we partner with the world’s largest device manufacturers and digital platform owners to define the future of connectivity. Our growth is nothing short of meteoric.

We're now gearing up to take our brand to even greater heights

The Role

Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.

Currently, we're looking for a talented individual to join our Dutch support team. Business Proficiency in English is also essential as it's our primary business language.

We are open to hire candidates in Lisbon (Portugal).

What you will do:

Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email Tracking, collating and responding to customer issues within agreed timescales Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases Working closely with Service Account Managers to help develop, grow and retain customer accounts

Requirements

What you will bring:

Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. Knowledge of supporting GSM A professional telephone manner and call management skills Outstanding written and verbal skills in your first language- Dutch is required Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers. Exceptional customer relationship management skills – including handling complaints effectively Good teamwork, organizational and time management skills Excellent analytical and problem-solving skills Good attention to detail and the ability to understand and follow technical processes accurately You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.

Benefits

Why 1GLOBAL?

Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:

Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions. Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact. Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished. Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement. Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated. A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving. Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

  • Customer Service Agent

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    As Customer Service Specialist you always put the customer first. You feel comfortable in the digital world and are looking to expand your knowledge in the banking industry. But you don't want to do this just anywhere? Then welcome to Greece! Your responsibilities and impact as Customer Service Agent will be: Providing support to bank customers via phone,...

  • Dutch Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...

  • French Customer Service Agent On-Site in Lisbon

    4 semanas atrás

    Lisbon, Portugal Best Hire Tempo inteiro

    Job Opportunity: French Customer Service Agent On-Site in Lisbon Location: Lisbon, Portugal Position: French Customer Service Agent Languages Required: Fluent French, Proficient English Work Type: Full-time, On-site Are you looking for an exciting career opportunity in one of Europes most vibrant cities? Join our team in Lisbon, the sunny capital of...

  • Polish Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious...

  • Customer Service Agent

    Há 1 mês

    Lisbon, Portugal Entain Tempo inteiro

    Job DescriptionKey Responsibilities• Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels;• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);• Approaches site visitors proactively, demonstrating...

  • Dutch Customer Service Agent at EasyPark

    2 meses atrás

    Lisbon, Portugal Cityjoboffers Tempo inteiro

    Description Customer Service Agent at EasyPark - Lisbon  Join EasyPark in Lisbon as a Customer Service Agent and embark on a fulfilling career in a company that is revolutionizing urban mobility with its digital parking solutions. This is an ideal opportunity for those passionate about customer service and interested in smart city...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    1 semana atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Czech Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    Há 1 mês

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    1 semana atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    1 semana atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Service Agent in Lisbon

    Há 1 mês

    Lisbon, Portugal Blu Selection Tempo inteiro

    Description Are you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them?Your responsibilities and impact as Customer Service Agent will...

  • Norwegian Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • German Customer Support Agent

    7 meses atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • B2b customer service agent in lisbon

    4 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a B2 B Customer Service Agent will be: Assist customers via phone, email, and chat on all their queries related to their orders, subscriptions, and invoices. Deliver a high quality of service to ensure a superior customer experience. Follow up customer queries until they are fully resolved and meet commitments within...

  • Customer Service Agent

    2 meses atrás

    Lisbon, Portugal 1GLOBAL Tempo inteiro

    Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...

  • Customer Service Agent

    2 meses atrás

    Lisbon, Portugal 1GLOBAL Tempo inteiro

    Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...

  • Beauty Customer Service Agent in Lisbon

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    You are passionate about beauty and make-up and want to share your knowledge with other people?You are interested in being part of a multicultural team in a company that works alongside well-known?Do you want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have the experience of a...