Assistant Housekeeping Manager
2 meses atrás
O ME Lisbon é um hotel de luxo situado no coração de Lisboa, conhecido pelo seu design moderno e excelente serviço. Oferece uma experiência única tanto para viajantes de negócios como de lazer.
A sua missão: Sob a supervisão do Gerente de Housekeeping, o Assistant Housekeeping Manager é responsável pela organização, responsabilidade e gestão de todo o departamento de housekeeping, assegurando o cumprimento contínuo dos mais altos padrões.
O Que Terá Que Fazer
- Alcançar uma satisfação eficiente dos hóspedes em conformidade com os mais altos padrões.
- Supervisionar e coordenar as atividades do pessoal de housekeeping, assegurando que os padrões de limpeza e apresentação sejam cumpridos.
- Assistir o Gerente de Housekeeping na planificação e atribuição de tarefas diárias, incluindo a gestão de inventários de suprimentos e equipamentos.
- Realizar inspeções regulares dos quartos e áreas comuns para assegurar que os mais altos padrões de limpeza e housekeeping sejam mantidos.
- Coordenar com outros departamentos, como recepção e manutenção, para atender às necessidades e solicitações dos hóspedes de maneira eficiente.
- Gerir e resolver quaisquer problemas ou reclamações relacionadas com a limpeza e manutenção dos quartos ou áreas comuns.
- Treinar e desenvolver o pessoal de housekeeping, assegurando que estejam formados nas políticas e procedimentos do hotel.
- Assegurar o cumprimento dos padrões de saúde e segurança em todas as áreas de trabalho.
- Participar na avaliação do desempenho do pessoal e fornecer feedback construtivo.
O Que Procuramos
- Mínimo de 2/3 anos de experiência na função.
- Alto nível de português e bom inglês é um plus.
- Licenciatura em Hotelaria.
- Habilidades de liderança, gestão de pessoal e tomada de decisões.
- Orientação para a qualidade e serviço ao cliente.
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