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Italian Speaking Customer Representative

4 meses atrás

Lisbon, Portugal Eco Plus Solutions AB Tempo inteiro

We are a premier provider of e-commerce solutions, dedicated to delivering exceptional service and enhancing the shopping experience for our clients worldwide. Based in Lisbon, our team works with a diverse range of customers, from individual shoppers to large retailers, ensuring their needs are met with efficiency and care. We are currently seeking a motivated and enthusiastic Italian-Speaking Customer Service Representative to join our dynamic team.

Position Overview:

As an Italian-Speaking Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding service and support. You will assist customers with their e-commerce inquiries, provide detailed information about products and services, and resolve any issues they may encounter. Your attention to detail and language skills will be essential in maintaining high levels of customer satisfaction and fostering strong client relationships. We offer a comprehensive relocation package, including flight tickets to Lisbon and accommodation in Lisbon, to support your transition into this exciting role.

Key Responsibilities:

  1. Customer Support:

    • Provide excellent customer service to Italian-speaking clients via phone, email, and live chat.
    • Address and resolve customer inquiries, concerns, and issues promptly and professionally, ensuring a positive shopping experience.
    • Help customers with their orders, returns, and refunds, ensuring all processes are handled efficiently and accurately.
  2. Product Assistance:

    • Assist customers in understanding and using our e-commerce platform.
    • Provide accurate information about products, services, and order statuses.
    • Guide customers through the purchasing process, offering recommendations and support.
  3. Problem Resolution:

    • Troubleshoot and resolve issues related to orders, payments, and deliveries.
    • Collaborate with internal teams to ensure seamless problem resolution.
    • Escalate complex issues to senior advisors or management when necessary.
  4. Customer Relationship Management:

    • Build and maintain strong relationships with customers, ensuring their ongoing satisfaction and loyalty.
    • Collect and document customer feedback to help improve our services.
    • Conduct follow-up calls and emails to ensure customer satisfaction and address any lingering issues.
  5. Administrative Tasks:

    • Accurately log and document customer interactions and transactions in our CRM system.
    • Prepare and provide regular reports on customer support activities and outcomes.
    • Stay updated on company policies, product updates, and industry trends to provide accurate and relevant information to customers.
  6. Collaboration and Communication:

    • Work closely with other departments to ensure seamless service delivery and customer satisfaction.
    • Participate in team meetings and share best practices for enhancing customer support.
    • Communicate effectively with customers and internal stakeholders, ensuring clear and transparent communication at all times.

Requirements:

  • Language Skills:

    • Fluent in Italian (both written and spoken).
    • Proficient in English (minimum B2 level).
  • Skills and Experience:

    • Strong attention to detail and the ability to work accurately and efficiently in a fast-paced environment.
    • Excellent communication and interpersonal skills.
    • Proven problem-solving abilities and a proactive approach to customer service.
    • Experience in customer service or a related field is advantageous but not required.
    • Tech-savvy with the ability to quickly learn and navigate customer support tools and software.
  • Personal Attributes:

    • Highly motivated and proactive, with a strong sense of responsibility and accountability.
    • Effective problem-solving skills and a proactive approach to business challenges.
    • Ability to work independently and as part of a team in a dynamic environment.
    • Strong organizational skills and attention to detail.

What We Offer:

  • Signing Bonus: Receive a 2000 EUR signing bonus upon joining our team.
  • Relocation Package: Comprehensive relocation assistance for candidates moving from abroad, including flight tickets to Lisbon and accommodation in Lisbon.
  • Competitive Salary: An attractive salary package that reflects your skills and experience.
  • Health and Life Insurance: Comprehensive health and life insurance coverage for peace of mind.
  • Career Growth: Opportunities for career advancement and professional development. We are committed to nurturing talent and providing resources and opportunities for growth within the company.
  • Additional Benefits: A variety of additional benefits designed to support your well-being and work-life balance.

Why Join Us?

Joining our team offers you the opportunity to be part of a dynamic and innovative company in the e-commerce industry. You will work in an international environment with a diverse and talented team in the beautiful city of Lisbon. This vibrant city, with its rich culture, stunning architecture, and exceptional quality of life, offers the perfect setting for your professional and personal growth.

If you are a passionate and dedicated individual with a talent for customer service and a strong interest in the e-commerce industry, we would love to hear from you. Join us and take the next step in your career