Customer Service Agent
2 meses atrás
- De 2ªf a 6ªfeira, das 9h às 18h
- Compreender a "mecânica" de cada campanha bem como os respetivos Termos & Condições, de forma a clarificar dúvidas e questões;
- Garantir que todos os emails são tratados dentro dos níveis de serviço definidos;
- Gestão de reclamações;
- Assegurar tarefas de backoffice associadas à gestão de cada campanha em vigor, de forma a garantir resposta de acordo com o SLA definido;
- Garantir um atendimento ao cliente com elevado profissionalismo e eficiência promovendo a satisfação dos clientes;
- Garantir contacto com fornecedores / parceiros de forma a assegurar reservas / encomendas / compras de acordo com os requisitos e mecânicas de cada Campanha.
- Habilitações literárias mínimas ao nível do 12º ano de escolaridade;
- Experiência em atendimento ao cliente (preferencial);
- Gosto e aptidão pelo atendimento e suporte ao cliente (telefónico e via email);
- Boa capacidade de comunicação oral e escrita;
- Iniciativa, proatividade e capacidade de trabalhar em equipa;
- Capacidade analítica e espírito crítico;
- Forte orientação para o cliente.
- Projeto de continuidade;
- Vencimento base + subsídio de alimentação.
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