Customer Service Agent
Há 1 mês
WE ARE GROWING FURTHER and we are looking for YOU Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our Italian customers as Customer Service Agent (m/f/d) – so that they will keep coming back to us.
Have you already had the opportunity to gain experience in customer service or a call center?You love talking to people on the phone or selling additional services? Perfect, then get started right away. You get started with a 3-week, paid induction period during which you will learn everything you need to succeed in customer service with us.
DO WHAT YOU LOVE:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in Italian or English: we are only satisfied when our customers are satisfied.
You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem. You always have a sympathetic ear, and you advise our customers over the phone and via email. We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty. Sounds interesting? Then apply, and support our service & sales team as a Customer Service Agent (m/f/d).
Qualifications
COME AS YOU ARE:
- You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself
- You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
- You already have some experience in customer service, working in a call center or BPO environment
- You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
- You like to work in international teams and appreciate the exchange with colleagues
- You are practiced in using MS-Office programs – especially Outlook, Word, and Excel
Additional Information
Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time.
Our employment contract is permanent, we will hire you for an unlimited period from the start. Our employees (m/f/d) receive above-average compensation plus performance-related bonus.
Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.
Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for
In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now
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