Spanish Customer Support Agent

4 semanas atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

En Cross Border Talents tenemos una excelente oportunidad de empleo en Lisboa para aquellos apasionados por la tecnología, la atención al cliente y el soporte técnico.

Estamos buscando personas entusiasmadas con productos tecnológicos para unirse a un proyecto relacionado con la industria médica en una de las BPO internacionales más importantes. Si posees habilidades de comunicación, resolución de problemas y entre uno y dos años de experiencia previa en soporte técnico, nos encantaría conocerte

Responsabilidades del puesto:

  • Facilitar el apoyo técnico y la resolución de problemas a los clientes en caso de incidencias con dispositivos tecnológicos. La atención se realizará vía telefónica y por correo electrónico;
  • Dar soporte a clientes con problemas de instalación y de averías en los dispositivos;
  • Asistir a los clientes en la facturación, seguimiento de envíos y realización de pedidos;
  • Actuar ante las incidencias, con su correspondiente escalado y reporte de las mismas;
  • Utilizar tus habilidades de comunicación y resolución de problemas para brindar un excelente servicio al cliente.

Requirements

Requisitos:

  • Español como idioma nativo;
  • Entre 1 y 2 años de experiencia previa en servicios de atención al cliente en el área de soporte técnico;
  • Buen conocimiento de informática;
  • Mínimo nivel B2/C1 de inglés.

Benefits

Condiciones:

  • Salario competitivo y bonus adicionales;
  • Contrato de 1 año renovable en una empresa internacional líder en el sector;
  • Horarios 24/7 con turnos rotativos de mañana, tarde y noche con 2 días de descanso;
  • Seguro sanitario privado;
  • Programa de reubicación internacional que incluye alojamiento, reembolso del vuelo y transporte desde el aeropuerto;
  • 22 días de vacaciones hábiles anuales retribuidas;
  • Clases de portugués, actividades deportivas y mucho más...

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