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Spanish Customer Advisor

7 meses atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:
  • Answer to inbound calls and customer inquiries
  • Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Spanish and English;• Provide pre- and post-sales support for all self-service products;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements

  • Fluency in Spanish (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Availability to work in rotating shifts
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses
  • Accommodation in one of our Client's company’s shared apartments;
  • Free Portuguese lessons, sports activities and much more