German-Speaking Customer Advisor

Há 5 dias

Lisbon, Portugal CBT Tempo inteiro

Job Description: German-Speaking Customer Advisor (Web Services) – On-Site in Lisbon

Are you passionate about providing exceptional customer service and eager to make an impact in the web services industry? We are seeking motivated German-Speaking Customer Advisors to join our dynamic team in Lisbon, Portugal. This exciting on-site opportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.

Key Responsibilities:

As a German-Speaking Customer Advisor, you will be the main point of contact for German-speaking clients, ensuring they receive the best possible support. Your key duties include:

  • Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.
  • Web Services Expertise: Develop a deep understanding of the company’s web services, offering accurate and helpful information to customers.
  • Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.
  • Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
  • Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.
  • Customer Feedback: Gather and report valuable customer feedback to improve the service quality.
  • Documentation: Log customer interactions and resolutions accurately in internal systems.
Requirements:
  • Language Skills: Fluent in German and at least intermediate English (B2). You should be able to communicate effectively in both languages.
  • Experience: Previous experience in customer service is beneficial, but not mandatory. We value a strong willingness to learn and develop.
  • Skills:
    • Communication: Excellent verbal and written communication skills in both German and English.
    • Problem-Solving: Strong troubleshooting skills and the ability to offer quick solutions.
    • Customer-Oriented: A passion for delivering excellent customer service and maintaining long-term relationships.
    • Adaptability: Comfort in a fast-paced environment and ability to adjust to new challenges.
    • Team Player: Ability to work well with colleagues to achieve common goals.
    • Tech-Savvy: Basic computer skills and the ability to learn new web-based tools and applications.
Benefits:
  • Competitive Salary: Enjoy a salary that reflects your skills and experience, with the opportunity for performance-based bonuses.
  • Relocation Package: For those relocating from abroad, we offer a full relocation package, including flight tickets and accommodation support.
  • Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
  • Meal Allowance: A daily meal allowance to help with food expenses.
  • Transport Allowance: Monthly transport allowance for your daily commute.
  • Career Growth: Opportunities for career development and advancement within the company.
  • Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
  • Work-Life Balance: A supportive environment that values your well-being and work-life balance.
  • Vibrant Location: Work in Lisbon, one of Europe’s most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
Why Lisbon?

Lisbon offers a perfect mix of history, culture, and modern living. It’s a fantastic city for personal and professional growth, with a welcoming international community and a growing tech industry. You’ll enjoy a high quality of life, a vibrant social scene, and an affordable lifestyle in a beautiful, sunny city.

How to Apply:

If you're ready to join our team as a German-Speaking Customer Advisor in Lisbon, we’d love to hear from you Please submit your CV and cover letter, highlighting your language skills, experience (if any), and enthusiasm for delivering exceptional customer service.

We look forward to welcoming you to our team 

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