French-Speaking Customer Advisor

Há 4 dias

Lisbon, Portugal CBT Tempo inteiro

Job Description: French-Speaking Customer Advisor (Web Services) – On-Site in Lisbon

Are you passionate about providing exceptional customer service and ready to make an impact in the web services industry? We are looking for dynamic and motivated French-Speaking Customer Advisors to join our growing team in Lisbon, Portugal. This is an exciting on-site opportunity where you will have the chance to work with an international team, assist customers, and help improve their web service experiences.

Key Responsibilities:

As a French-Speaking Customer Advisor, you will be the first point of contact for French-speaking clients, ensuring they receive the best service possible. Your main duties will include:

  • Customer Support: Provide high-quality assistance to French-speaking customers via multiple channels (phone, email, and live chat) with a focus on resolving inquiries, troubleshooting, and delivering effective solutions.
  • Product and Service Expertise: Develop a deep understanding of the company's web services, ensuring that you can provide accurate and relevant information to customers.
  • Problem-Solving: Identify customer issues, investigate solutions, and guide customers through resolutions, ensuring that their concerns are addressed promptly and efficiently.
  • Communication: Act as a brand ambassador, offering tailored solutions based on each customer's specific needs. You will need to communicate clearly and empathetically to ensure customers feel heard and valued.
  • Collaboration: Work closely with your team and other departments, such as technical support or product management, to escalate and resolve more complex issues.
  • Customer Feedback: Gather valuable feedback from customers to share with the company for service improvement and innovation.
  • Documentation: Accurately log customer interactions, inquiries, and resolutions in the internal system, ensuring records are maintained and updated as needed.
Requirements:
  • Language Skills: Fluent in French (C1 level or higher) and Intermediate English (B2 level) is a must. As you will be engaging with French-speaking customers daily, fluency in French is essential, while a good command of English is required for internal communication.
  • Previous Experience: While prior experience in customer service, particularly in web services, is advantageous, it is not mandatory. We value a strong willingness to learn and develop.
  • Communication Skills: Excellent verbal and written communication skills in both French and English, with the ability to convey information clearly and effectively.
  • Problem-Solving: Ability to troubleshoot customer issues, think critically, and deliver effective solutions.
  • Adaptability: Comfort working in a fast-paced environment, handling multiple tasks, and adjusting to changing priorities.
  • Customer-Oriented: Passionate about delivering a positive customer experience and building long-term relationships with clients.
  • Team Player: Strong interpersonal skills and the ability to collaborate with colleagues to achieve team goals.
  • Technical Skills: Basic computer literacy, familiarity with web-based applications, and a desire to learn new technologies.
Benefits:
  • Competitive Salary: Enjoy a salary that reflects your skills and experience, with opportunities for performance-based bonuses.
  • Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets and accommodation support to help you transition smoothly to life in Lisbon.
  • Health and Life Insurance: Comprehensive health and life insurance coverage to ensure you are taken care of.
  • Career Growth: We provide ample opportunities for career development, with the chance to take on new challenges and responsibilities as you grow within the company.
  • Work-Life Balance: Enjoy a healthy work-life balance with a supportive work environment that values your well-being.
  • Training and Development: Access to continuous training and development opportunities to enhance your skills and career prospects.
  • Vibrant Location: Work in the heart of Lisbon, one of Europe's most exciting cities, known for its stunning architecture, vibrant culture, and warm climate.
  • Additional Perks: Other employee benefits, including discounts, social events, and more.
Why Lisbon?

Lisbon is a beautiful and affordable city, offering a perfect blend of rich culture, history, and modern living. As a growing hub for tech and business, Lisbon is an excellent city for both personal and professional growth. You will have the opportunity to explore its historic neighborhoods, enjoy delicious food, and live in a city with a high quality of life.

How to Apply:

If you're ready to take on this exciting role as a French-Speaking Customer Advisor in Lisbon and make a difference in the web services industry, we'd love to hear from you Please submit your updated resume along with a cover letter detailing your interest in the position and your language skills.

We look forward to welcoming you to our team

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