Customer Care Coordinator PT

Main position responsibilities and objectives:

• Communication with EUROWAG customers
• Customer service on the telephone line
• E-mail communication with customers
• Replenishment and registration of contracts, control of customer data
• Submitting applications in Navision for the registration of vehicles in toll systems
• TMS (Ticket management system) – JIRA – daily activities
• Development of the product and services associated with it
• Document archiving
• Blocks cards
• Administrative activities related to logistics (if necessary)
• Performs other tasks assigned to their direct superiors
• Gives incentives to improve the quality of services for clients
• Immediately communicates information about possible impending problems
• Participates in education and personnel development within his job title according to the instructions of the company management.
• Is continuously educated and obtains the latest information within his field and to the extent of the work performed.
• Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
• Adheres to the principles and guidelines defined by internal quality management regulations and procedures.
• Heeds the instructions of his superior.
• Observes order and cleanliness in own workplace.
• Adheres to safety and fire principles.
• Respects the EW value principles and environmental protection.

Required / Desired qualifications:

• Very good communication skills
• High level of customer orientation
• Communicative knowledge of English
• Knowledge of MS Office (especially Word, Excel)

Special skills and competencies

• Experience with CRM