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Platform Support Technician
2 meses atrás
As a Platform Support Technician, you will be involved in a team responsible for the performance analysis.
MAIN RESPONSIBILITIES
- Performance analysis: acknowledgment of daily reports, logs, complex alerts management;
- Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot of Web Tomcat server, qualify the anomalies;
- Incident management for clients: incident management of frequent problems, reporting directly to the support, CloudOps and R&D;
- Ensure continuous improvements: qualify the correction or necessary updates of R&D, implement adapted solutions, reports (frequent actions, architecture or other useful information for different operational teams);
- Continuous improvement of the probes for supervision;
- Deployment of new versions of platforms: migration of the latest versions, non-regression tests during migration.
Qualifications
- Studies: Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems, …);
- Technical skills in support and deployment, such as Linux administration and databases;
- Knowledge of Scripting (Bash or Phyton) and Java would be a plus;
- Ideally a first experience in client support;
- Ability to work in a team, be autonomous and able to apply the instructions and procedures;
- Fluency in French and English is mandatory.
Additional Information
- Attractive compensation package;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.
Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.
For more information, please check our website: www.generixgroup.com/pt
