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German Technical Advisor Specialist
2 semanas atrás
Or client, a multinational corporation and technology company who designs, develops, and sells consumer electronics, computer software, and online services is looking for technical advisors specialist to join their team in Portugal.
Responsabilities:
- Take inbound user requests (via telephone, email, chat), log call details into case management systems and provide response and resolution within SLA to customers.
- Aim for the highest Customer Satisfaction, Surveys scores, actively updating customers with status and resolution progress reports.
- Delivery of high calibre Customer Service on post sales requests (delivery, warranties, refunds)
- Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
- Capturing all required data elements in CRM as required by clients, policies, and products
Requirements:
- Native or near native level of German with fluent English
- Highschool Degree
- Dynamic and Proactive
- Good communication skills
- Be based in Portugal
- Experience in Customer Service
- Cold-calling & Sales Mindset is a plus
Conditions on offer:
- Salary base x 14 months
- Performance bonus
- Transport & Meal allowance
- 40h/week on a rotational pattern + 2 Days OFF
- Health Insurance
- Fully Remote anywhere from PT
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