German Technical Advisor Specialist

2 semanas atrás


Lisbon, Portugal KultureTalent - Global Talent Tempo inteiro

Or client, a multinational corporation and technology company who designs, develops, and sells consumer electronics, computer software, and online services is looking for technical advisors specialist to join their team in Portugal.

Responsabilities:

  • Take inbound user requests (via telephone, email, chat), log call details into case management systems and provide response and resolution within SLA to customers.
  • Aim for the highest Customer Satisfaction, Surveys scores, actively updating customers with status and resolution progress reports.
  • Delivery of high calibre Customer Service on post sales requests (delivery, warranties, refunds)
  • Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
  • Capturing all required data elements in CRM as required by clients, policies, and products

Requirements:

  • Native or near native level of German with fluent English
  • Highschool Degree
  • Dynamic and Proactive
  • Good communication skills
  • Be based in Portugal 
  • Experience in Customer Service 
  • Cold-calling & Sales Mindset is a plus


Conditions on offer:

  • Salary base x 14 months
  • Performance bonus
  • Transport & Meal allowance
  • 40h/week on a rotational pattern + 2 Days OFF
  • Health Insurance
  • Fully Remote anywhere from PT


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