German speaking Technical Support Specialist
Há 1 mês
Location: Lisbon, Portugal
Role: German speaking Technical Support Advisor
Salary: 1300 euro gross per month (this does include also the holiday bonus, meal allowance) plus free accomodation plus 200 euro performance bonus gross p/m
Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to
Friday from 08:00am to 18:00pm
Overview of the company:
Our client is a global outsourcing company – they have offices around the world and in Portugal they have multiple sites where they support huge international clients and assist with business in more than 30 different languages, so you'd be joining a very multicultural environment.
The Role:
As a Technical Support Advisor you will represent a very well known IT software company where you will provide outstanding technical support to business clients. Your role will include identifying and addressing issues through various communication channels, including phone and web-based interactions.
Your responsibilities include but are not limted to:
Taking prompt ownership of new cases and escalations.
- Providing assistance to business clients, partners, and fellow engineers.
- Conducting thorough research to investigate problems and to technical troubleshoot customer's issues.
- Collaborating with management and engineering to address service issues, generate bug fixes, and create necessary test cases.
Requirements:
- Excellent communication skills both verbally and written in German and English
- Previous experience in a technical support role
- Experience in IP configuration (setting up outlook, office, etc.) is an advantage
- Keen to learn
Offer:
- Competitive salary of up to 1500 euro gross per month (this does include also the holiday bonus, meal allowance and 200 euro performance/productivity bonus) plus free accomodation (room in a shared company flat). If you decided not to take the company accomodation your basic salary per month is around 1691 Euro gross.
- Full training provided
- 12 month contract (renewable/extendable if you love it)
- 22 days holiday per year, Holiday and Christmas bonuses
- Career Progression
- And of course....the chance to work for one of the world's most successful communication companies in partnership with amazing global brands - it looks fantastic on your CV.
There is an excellent relocation package on offer which includes flight reimbursement, airport pick up, accommodation during your employment, lots of company organised activities and events and career progress opportunities.
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.
Skills/ Good Problem Solving,Technical Support,Active Directory-
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