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Technical Support Agent
2 semanas atrás
Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience.
Responsibilities:
- Provide excellent technical support via phone, email, and chat to German-speaking customers.
- Troubleshoot and resolve hardware and software issues related to our products.
- Guide customers through installation, configuration, and usage processes.
- Document customer interactions and solutions accurately.
- Collaborate with cross-functional teams to escalate complex issues when necessary.
- Ensure timely resolution and follow-up to maintain customer satisfaction.
Requirements:
- Fluent in German (both written and spoken) with C1 (written and spoken) proficiency in English
- Strong technical aptitude and problem-solving skills.
- Previous experience in technical support or customer service preferred.
- Familiarity with operating systems (Windows, macOS) and common software applications.
- Excellent communication skills and a customer-centric approach.
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you
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