B2B Support Technician
2 semanas atrás
As part of the Costumer Support Department of Generix Group, you’ll be involved in a team that provides technical assistance to our clients 24/7.
MAIN RESPONSIBILITIES
- Creation and processing of customer requests;
- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
- Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers;
- Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
- Be a source of information, guidance, and support for team members.
- Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services;
- Understand and apply procedures and instructions.
Qualifications
- Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
- Basic knowledge of Windows and Linux Operating Systems is required;
- Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus;
- Analytical (ex. Analyze and identify the causes of an incident) and synthesis skills;
- Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;
- Previous experience in a Technical Referent role will be a plus;
- Fluency in French and English is mandatory;
Additional Information
- Attractive compensation package;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
For more information, please check our website: www.generixgroup.com/pt
-
Platform Support Technician
2 semanas atrás
Leça do Balio, Portugal Generix Group Tempo inteiroJob DescriptionAs a Platform Support Technician, you will be involved in a team responsible for the performance analysis.MAIN RESPONSIBILITIES- Performance analysis: acknowledgment of daily reports, logs, complex alerts management;- Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot...
-
Platform Support Technician
Há 2 dias
Leça do Balio, Portugal Generix Group Tempo inteiroJob DescriptionAs a Platform Support Technician, you will be involved in a team responsible for the performance analysis.MAIN RESPONSIBILITIES- Performance analysis: acknowledgment of daily reports, logs, complex alerts management;- Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot...
-
Laboratory Technician Aljustrel
3 meses atrás
Viana do Alentejo, Portugal Orica Tempo inteiro**About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...
-
Senior Offshore Technician
4 meses atrás
Viana do Castelo, Portugal Principle Power Tempo inteiro**Education Required**: Completed training in electrical, IT or mechatronics. Bachelor’s or Master’s degree in Engineering or a related field will be valued. **Position start**: ASAP About Principle Power Principle Power is a leading global technology and services provider for the floating offshore wind energy market. The WindFloat®, the company’s...
-
Senior Offshore Technician
3 meses atrás
Viana do Castelo, Portugal PRINCIPLE POWER Tempo inteiro**Education Required**: Completed training in electrical, IT or mechatronics. Bachelor’s or Master’s degree in Engineering or a related field will be valued. **Position start**: ASAP **About Principle Power** Principle Power is a leading global technology and services provider for the floating offshore wind energy market. The WindFloat®, the...
-
Quality, Health, Safety And Environment Technician
4 semanas atrás
Viana do Castelo, Portugal Enercon Tempo inteiroTo be close to our installation teams all over the worldYour Tasks:• Ensure compliance with the Company's legal obligations regarding health and safety at work;• Contribute to the continuous improvement of the occupational health and safety management system;• Inform the QHSE manager as well as management about situations that jeopardize the health and...
-
Inspection, Maintenance and Repair
3 meses atrás
Viana do Castelo, Portugal PRINCIPLE POWER Tempo inteiro**Education Required**: Bachelor’s Degree in Science, Technology or Engineering. Alternatively, proven relevant experience will be considered. **Position start**: ASAP **About Principle Power** Principle Power is a leading global technology and services provider for the floating offshore wind energy market. The WindFloat®, the company’s globally and...
-
Inspection, Maintenance and Repair
3 meses atrás
Viana do Castelo, Portugal Principle Power Tempo inteiro**Education Required**: Bachelor’s Degree in Science, Technology or Engineering. Alternatively, proven relevant experience will be considered. **Position start**: ASAP About Principle Power Principle Power is a leading global technology and services provider for the floating offshore wind energy market. The WindFloat®, the company’s globally and...
-
Metallurgy & Cleanliness Technician (M/F/d) Morning
3 meses atrás
Viana do Castelo, Portugal BorgWarner Tempo inteiroMetallurgy and Cleanliness Technician (M/F/D) Reliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have...
-
Quality, Health, Safety And Environment Technician
4 semanas atrás
Viana do Castelo, Portugal Enercon Tempo inteiroTo be close to our installation teams all over the worldYour Tasks:- Ensure compliance with the Company's legal obligations regarding health and safety at work; - Contribute to the continuous improvement of the occupational health and safety management system; - Inform the QHSE manager as well as management about situations that jeopardize the health and...
-
Quality, Health, Safety And Environment Technician
4 semanas atrás
Viana do Castelo, Portugal Enercon Tempo inteiroTo be close to our installation teams all over the world Your Tasks: - Ensure compliance with the Company's legal obligations regarding health and safety at work; - Contribute to the continuous improvement of the occupational health and safety management system; - Inform the QHSE manager as well as management about situations that jeopardize the health and...
-
Internal Logistics Technician
4 meses atrás
Viana do Castelo, Portugal BorgWarner Tempo inteiroReliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...
-
Cloud Technician
4 meses atrás
Matosinhos e Leça da Palmeira, Portugal Sectra Tempo inteiroAre you a system administrator or engineer in the beginning of your IT career and interested in working with Cloud hosted IT systems within health care? Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making customers’ diagnostics more efficient and contribute to...
-
Registered Behavior Technician
Há 1 mês
Viana do Castelo, Portugal Ability Builders Aba Co Tempo inteiroOverview:Transformative ABA LLC is seeking a dedicated and compassionate Registered Behavior Technician (RBT) to join our team. As an RBT, you will provide in-home Applied Behavior Analysis (ABA) therapy to individuals with autism and other developmental disabilities. You will work closely with a Board Certified Behavior Analyst (BCBA) to implement...
-
Registered Behavior Technician
4 semanas atrás
Viana do Castelo, Portugal Ability Builders Aba Co Tempo inteiroOverview: Transformative ABA LLC is seeking a dedicated and compassionate Registered Behavior Technician (RBT) to join our team. As an RBT, you will provide in-home Applied Behavior Analysis (ABA) therapy to individuals with autism and other developmental disabilities. You will work closely with a Board Certified Behavior Analyst (BCBA) to implement...
-
Metallurgy & Cleanliness Technician (M/F/d)
3 meses atrás
Viana do Castelo, Portugal BorgWarner Tempo inteiroReliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...
-
Viana do Castelo, Portugal BorgWarner Tempo inteiroReliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...
-
Manufacturing Technician
3 meses atrás
Viana do Castelo, Portugal BorgWarner Tempo inteiroReliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...
-
Manufacturing Technician
3 meses atrás
Viana do Castelo, Portugal BorgWarner Tempo inteiroReliably delivering what’s needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...
-
Manufacturing Technician Aoi
4 semanas atrás
Viana do Castelo, Portugal Borgwarner Inc. Tempo inteiro.Reliably delivering what's needed today There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve...