Operations Area Manager

2 meses atrás


Lisbon, Portugal Indie Campers Tempo inteiro

THE ROLE

As the Regional Operations Manager you will be part of a regional team that focus on overseeing the daily operations of Indie Campers stations within a geographical area in order to drive customer satisfaction over the service provided, operational results on fleet availability and condition of the fleet, and operational efficiency, through ensuring high-standards for our operations (optimising operational variable costs) and effective implementation of central procedural guidelines defined for our operating model.
Reporting directly to the Regional Operations Director, this role is critical to establishing a high-performing operating model through the direct management of local operations teams and coordination with the regional team. 

WHAT WILL YOU WORK ON?

Oversee day-to-day local operations execution and actively manage the teams to achieve the results defined for each location regarding fleet availability, customer satisfaction and operational efficiency, by providing clear, data-based feedback to continuously improve performance Oversee the performance of the local operations and guarantee that the operating standards are being followed and operational objectives are being met. Includes auditing & quality control, and frequent depot visits (on average 50% of the time travelling between local stations) Recruit, select, train, manage, motivate, develop and retain local teams in your area from a regional office. Ownership on local teams Performance Management (through regional KPIs), performance improvement plans, termination & renewal decisions Actively participate in customer satisfaction related processes, owning service recovery procedures into identifying root-causes and corrective measures for short-term actions and and structural process changes Workforce management, which includes scheduling, time tracking & overtime reports. Guarantee adherence to local labour law guidelines and health and safety specific topics Collaborate with regional teams (asset management, revenue, finance, hr) to remove operational blockers. Lead, coordinate and deliver any projects related to operational expansion within your area. Guarantee local implementation of new procedures, tools and initiatives.  Responsible for the P&L management of the locations within the area and its variable operational costs. To achieve the targets, you must identify cost optimization initiatives and their effective deployment. Responsible for establishing relationships with current and additional local suppliers within the region; ensure resources are always adjusted to activity levels, constantly forecasting the demand needs and optimising local cost structures.

WHO ARE WE LOOKING FOR?

Background in Engineering, Business Management or similar education; At least 6 years of relevant experience Experience in strategic operations consulting or finance-related positions is a plus;  More than 3 years of proven experience in managing operational teams with P&L Ownership and direct control over operational financial performance on sustainable business models - rent-a-car and hospitality industries are a plus; Proven track record in establishing operational standards and developing structured operations. Proven track record in leading, managing and developing high-performing local teams, located in multiple sites International experience - managed teams in more than one country is a plus; Capacity to effectively communicate with all levels of the organisation; Thrives under pressure and is able to coordinate the efforts of large and scattered teams; Organised, analytical and results-oriented; Fluent in English, and in the language of the main country of operations, if applicable
  • Operations Area Manager

    2 semanas atrás


    Lisbon, Portugal Indie campers Tempo inteiro

    THE ROLEAs the Regional Operations Manager you will be part of a regional team that focus on overseeing the daily operations of Indie Campers stations within a geographical area in order to drive customer satisfaction over the service provided, operational results on fleet availability and condition of the fleet, and operational efficiency, through ensuring...

  • Operations Area Manager

    2 meses atrás


    Lisbon, Portugal Indie campers Tempo inteiro

    THE ROLEAs the Regional Operations Manager you will be part of a regional team that focus on overseeing the daily operations of Indie Campers stations within a geographical area in order to drive customer satisfaction over the service provided, operational results on fleet availability and condition of the fleet, and operational efficiency, through ensuring...

  • EMEA Operations Manager

    2 semanas atrás


    Lisbon, Portugal Transforma Travel Group Tempo inteiro

    Description Introduction:The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. The company focuses on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens.The...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Michael Page Tempo inteiro

    Our Client delivers an advanced data, operations, and analytics platform used by some of the world's most sophisticated asset managers and financial services organizations

  • Junior Operations Manager

    2 meses atrás


    Lisbon, Portugal Planeco Building Tempo inteiro

    Wer wir sind Umbau, Sanierung und Umnutzungen von Immobilien sind immer noch so chaotisch und bürokratisch wie vor 50 Jahren. Es wird Zeit, die Planung von Projekten zu digitalisieren, um Kosten zu sparen und Planungsprozesse zu beschleunigen.Planeco Building ist der flexible Rundum-Service für Immobilienentwicklung. Wir bieten individuelle...

  • Area manager

    3 semanas atrás


    Lisbon, Portugal Eurofirms Tempo inteiro

    A Eurofirms, Multinacional Espanhola de Recursos Humanos, há vinte anos que é uma referência de qualidade no Sector dos Recursos Humanos. Neste momento, está a recrutar um Area Manager (M/F) para empresa de prestígio. As funções a desempenhar são as seguintes: - Desenvolvimento da área de negócio; - Gestão e acompanhamento da equipa de Sales...

  • UKSC Operations Manager

    5 meses atrás


    Lisbon, Portugal Hiscox Tempo inteiro

    Job Type: Permanent Build a brilliant future with Hiscox   HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With have operations in 34 offices across 14 countries, we have a very...


  • Lisbon, Portugal Capgemini Tempo inteiro

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a...


  • Lisbon, Portugal IQVIA Tempo inteiro

    The Associate Operations Effectiveness Manager reports to the Associate Director, Operations Effectiveness, and supports the development of the operations function in line with the strategic plans for IQVIA Medical Communications (IMC). An experienced Associate Operations Effectiveness Manager is needed to support the day-to-day operations of the IMC...

  • Operations Manager

    3 semanas atrás


    Lisbon, Portugal Powerdot Tempo inteiro

    Who are we? Powerdot started with a bold vision: charging your car should be as simple as charging your smartphone. Our mission is to accelerate sustainable mobility by investing in, installing, and operating EV chargers where people naturally spend their days.Who are we looking for? We’re looking for a Mid-Level Operations Manager to join our Central...

  • Operations Strategy

    3 semanas atrás


    Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE As Indie Campers Operations Strategy - Customer Experience Specialist, you will be responsible for collecting, analyzing, and leveraging customer information and feedback to drive continuous improvement initiatives. This role is crucial for enhancing our service quality and ensuring our customers have a seamless and positive experience. You...

  • Project manager área de dmc

    3 semanas atrás


    Lisbon, Portugal Intotravel Tempo inteiro

    Empresas: Intotravel A agência Intotravel DMC Portugal está á procura de project manager para função a tempo integral. Se és criativo (a), tens fortes capacidade de comunicação, boa energia, espirito de equipa, paixão por eventos e resiliência em trabalhar sob pressão, então este anúncio é para ti! Vem trabalhar num ambiente dinâmico,...

  • Project manager área de dmc

    3 semanas atrás


    Lisbon, Portugal Intotravel - Agência De Viagens E Turismo Lda Tempo inteiro

    Empresas: Intotravel - Agência de Viagens e Turismo lda A agência Intotravel DMC Portugal está á procura de project manager para função a tempo integral. Se és criativo (a), tens fortes capacidade de comunicação, boa energia, espirito de equipa, paixão por eventos e resiliência em trabalhar sob pressão, então este anúncio é para ti! Vem...


  • Lisbon, Portugal Indie Campers Tempo inteiro

    THE ROLE   As the Operations Strategy Specialist you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance global operating model and implementation of the processes, policies and procedures that bring those strategies into reality to drive operational results on availability and...


  • Lisbon, Portugal Indie campers Tempo inteiro

    THE ROLEAs the Operations Strategy Specialist you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance global operating model and implementation of the processes, policies and procedures that bring those strategies into reality to drive operational results on availability and quality of...

  • Junior Banking Operations

    3 meses atrás


    Lisbon, Portugal Inetum Portugal Tempo inteiro

    Job DescriptionWe are looking for a Junior Banking Operations for the banking area! Are you the one?! At Inetum you have space to grow and boost your talent! Our Junior Banking Operations are an essential part of our projects, with their motivation to learn and growth. We have a strong footprint in Banking sector with a lot of challenges for you!...


  • Lisbon, Portugal Emma Tempo inteiro

    Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your...

  • Operations Support

    4 semanas atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description We are looking for a candidate able to do operational support for the Local Connectivity team. This team is responsible for the daily operations of managing the clients' Local Area Network infrastructure. Key Responsibilities: Project Coordination: Assist in managing projects, tasks, and actions within the Service Group Local...


  • Lisbon, Portugal Unit4 Tempo inteiro

    Job DescriptionHow will you contribute Success? Given the high impact on performance through best practice adoption and execution across our maturing GTM technology stack, we seek a Business Development Operations Lead to join our leadership team to own & orchestrate this across our international operations. Reporting to Renske Van De Poll, Snr Manager,...