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German Customer Service Agent in Lisbon

3 meses atrás


Lisbon, Portugal AMSpace Recruitment Consultancy Tempo inteiro

We are looking for a dynamic and customer-oriented individual to move and join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our German-speaking customers, delivering top-notch support and ensuring customer satisfaction.

Tasks
  • Provide exceptional customer support via phone, email, and chat in German.
  • Assist customers with inquiries, technical issues, and other support-related questions.
  • Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines, and policies.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Collaborate with various departments to resolve customer issues in a timely manner.
  • Stay up-to-date with product knowledge and company policies to provide accurate information.
  • Contribute to a positive customer experience and satisfaction.
Requirements
  • Proficiency in German at a C2 level (native or near-native fluency).
  • Proficiency in English at a B2 level (conversational fluency).
  • Previous experience in customer service or a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Good multitasking and time-management skills.
  • Willingness to relocate to Lisbon, Portugal.
  • Team player with a positive attitude and a strong work ethic.
  • Basic computer knowledge and proficiency with technology tools.
Benefits
  • Competitive salary and performance bonuses.
  • Relocation package to assist with moving to Lisbon.
  • Shared appartment from the company
  • Opportunities for career growth and development.
  • A vibrant and inclusive work environment.
  • Comprehensive training and professional development programs.
  • Health insurance and other employee benefits.

If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.



AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. We focus on Multilungal placement, headhunting, executive search, embedded recruitment, recruitment strategy, and process analysis, supporting companies toward growth.