Client Operations Delivery Analyst.

2 semanas atrás

Oeiras, Portugal Cisco Tempo inteiro

Main responsibilities:

Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach

Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software

Engage with account team and provide visibility into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management

Partnering with our sales team to install Baseline Assessment and reconciliations. Also, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams. You will also supervise KPIs including CLI metrics and provide inputs to impact the metrics positively.

Who You'll Work With:

You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators' experience across Services, Software, and Subscriptions.

Who You Are:

You are creative and passionate about implementing innovative solutions that will drive business success and pursue real-world operational problems. You have an eye for the detail as well as for the big picture with a real passion for redefining operations and take pride in going above and beyond. You work well in grey areas and can drive clarity. You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of cross-functional teams. Minimum requirements include:

BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners) A consistent track record of handling data across many sources and Asset Management with large data sets Strong influencing skills shown ability to influence outside of the organization and across roles and functions Ability to apply a project management approach to problem-solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution) Attention to detail and ability to complete timelines Strong operational and organizational skills Excellent communications skills Ability to think creatively and be an instrument of change. Analytical thinking - ability to interpret and translate data into information and synthesize it for timely and accurate decision-making support to the client Collaboration/Interface skills

  • Client Delivery Operations Analyst

    4 semanas atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    As a Client operations Delivery Analyst you will help develop and leverage “AMRR” enterprise solution in alignment with Customer lifecycle motions. “AMRR” provides a digitized platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions with customers, access reports and...

  • Client Operations Delivery Analyst

    4 semanas atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    As a Client operations Delivery Analyst you will help develop and leverage “My Cisco Entitlement” enterprise solution in alignment with Customer lifecycle motions. “My Cisco Entitlement” provides a digitised platform experience for Customers visibility and management of all of their Assets in one place, allowing for assigned users to take actions...

  • Ito Svc Delivery Rep Iii

    4 semanas atrás

    Oeiras, Portugal DXC Technology Tempo inteiro

    **_ Responsibilities: _** Incident Management: - Monitor systems and identify performance issues reactively. Problem Management: - Ability to identify incident trends in order to elevate incidents in accordance with standard protocols. Change Management: - Execute scripted change management activities as approved and documented. Perform routine...

  • SOC Analyst

    4 semanas atrás

    Oeiras, Portugal Logicalis Tempo inteiro

    Job Snapshot **Employee Type**: - Full-Time **Location**: Oeiras**Job Type**: - Other **Experience**: - Not Specified **Date Posted**: - 9/8/2023 **Job Description**: - Porquê escolher a Logicalis?**Acerca da Logicalis** **A Logicalis é um Global IT Solutions & Digital Services Provider que acelera a transformação digital dos seus clientes em...

  • Operations Manager Service Desk

    4 semanas atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    **Job Summary** Responsible for managing help desk personnel and all operational functions related to providing Support Services to HCP and other Service profiles. Includes call forecasting, staffing and scheduling of Analysts, basic ops processes (various Q monitoring), Operational reporting, etc. Main area of accountability is to ensure that call volume...

  • Analyst - Portuguese Affiliate of The Uk Commercial

    4 semanas atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    **IQVIA is looking for a Consultant to join the UK Commercial Effectiveness team** With approximately 65,000 employees in more than 100 countries, IQVIA is in a truly unique position to be able to support companies seeking to improve real-world patient outcomes and enhanced clinical trial outsourcing through treatment innovations, care provision and access....

  • Operations Assistant

    4 semanas atrás

    Oeiras, Portugal Move Sports - Organizações Desportivas, SA Tempo inteiro

    O Operations Assistant é responsável por fornecer suporte à equipa operacional no planeamento e execução de eventos/tours. Esta pessoa ajudará na coordenação de fornecedores, equipamentos e outras atividades logísticas. Contribuirá para que os eventos ocorram sem problemas e sejam um sucesso. **Principais funções**: - Ajudar na preparação de...

  • Operations Assistant

    3 semanas atrás

    Oeiras, Portugal Samsic Tempo inteiro

    **Description**: Estás preparado/a para ajudar a oferecer um serviço sustentável, melhorar o ambiente de trabalho, o bem-estar e a experiência das pessoas que utilizam os diferentes espaços? Queres juntar-te à equipa da empresa de Facility Services líder em Portugal? Se este é o teu objetivo, então a SAMSIC tem a melhor oportunidade para ti. Vem...

  • Commercial Intelligence Inside Sales Analyst

    Há 1 mês

    Oeiras, Portugal Lifescan Tempo inteiro

    **Commercial Intelligence Inside Sales Analyst, LifeScan.** **Lisbon, Portugal** Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of...

  • Operations Specialist with Portuguese and English

    Há 1 mês

    Oeiras, Portugal Talent Search People Tempo inteiro

    Tasks You'll be managing all requests related to Customer Service Desk and Contract Management in order to provide a high level of service to clients and partners. **In your day-to-day, you will**: \- Support all activities within the Operations department and also collaborate with other internal teams \- Ensure the management of a contract since the...

  • Senior Information Security Analyst

    Há 6 dias

    Oeiras, Portugal IQVIA Tempo inteiro

    ROLE AND RESPONSIBILITIES The role presents a dynamic opportunity to ensure the secure operation of the IQVIA global information technology (IT) infrastructure and processes through operating and maintaining our security safeguards while providing input to the continual improvement of the enterprise IT security design and configuration. This role plays a...

  • Operations Specialist with Portuguese and English

    4 semanas atrás

    Oeiras, Portugal Talent Search People Tempo inteiro

    Perfiles Logística, Operaciones y Compras De duración indefinida Portugal, Portugal Completa Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client provides financing solutions for businesses and is based in Oeiras (Lisbon). **¿Qué harás?**: - You'll be managing all requests related to Customer Service Desk and...

  • Trip Review Junior Analyst

    1 semana atrás

    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: Review the quality and safety of booked flight activities, anticipating potential problems and ensuring the appropriate corrective actions are taken by each Operations team, in compliance with all legal requirements, company procedures and customer service standards. **Tasks and Responsibilities**: - Review flight bookings to...

  • Analyst Rwe

    Há 6 dias

    Oeiras, Portugal IQVIA Tempo inteiro

    With approximately 85,000 employees in more than 100 countries, IQVIA is in a truly unique position to be able to support companies seeking to improve real-world patient outcomes and enhanced clinical trial outsourcing through treatment innovations, care provision and access. With a broad range of healthcare information, technology and service offerings,...

  • Quality Control Analyst

    4 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    O nosso cliente, é uma empresa que atua na indústria farmacêutica sendo bastante reconhecida a nível nacional, por satisfazer as necessidades de saúde do panorama atual, com produtos de elevada qualidade de forma acessível. No âmbito de reforço da sua equipa, pretendemrecrutar um** Quality Control Analyst (M/F) **para a zona de...

  • HRIS Workday Analyst

    Há 1 mês

    Oeiras, Portugal Logicalis Tempo inteiro

    Descrição da Função: Com o objetivo de integrar a nossa equipa global de HRIS, procuramos um HRIS Analyst que irá desempenhar as seguintes funções: Colaborar em projetos e iniciativas do Workday, além de apoiar a implementação de um LMS global. Garantir o bom funcionamento dos sistemas, respondendo a consultas de utilizadores, resolvendo...

  • Manager Supply Chain, Portugal

    4 semanas atrás

    Oeiras, Portugal Brambles Group Tempo inteiro

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Admin & Finance Analyst

    4 semanas atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    **IQVIA** With approximately 85,000 employees in more than 100 countries, IQVIA is in a truly unique position to be able to support companies seeking to improve real-world patient outcomes and enhanced clinical trial outsourcing through treatment innovations, care provision and access. With a broad range of healthcare information, technology and service...

  • Instructor Principal Technician Lmc2

    Há 5 dias

    Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: C002991 / Oeiras **Skills, knowledge, experience required**: - Graduate of at least one of the following NCI Academy courses: - A9054 NCOP End User/A9048 NCOP Information Manager courses; - A0271 - MCCIS RMP Operator/A0273 MCCIS Site Administrator courses; - A0450 LC2IS...

  • Documentational Analyst

    4 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    Our client is a company that operates in the pharmaceutical industry and is well recognized at a national level, for meeting the health needs of the current scenario, with high quality products in an accessible way. As part of strengthening their team, they are recruiting a Validation Analyst (M/F) for the Sintra area. **Your day to day**: - Manages the...