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German Customer Agent Specialist in Lisbon

4 meses atrás

Amadora, Portugal Cross Border Talents Tempo inteiro

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro

About Us:

Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:

This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:

  • Engage in live chat, email, and potentially inbound calls as required by the project.
  • Document each step taken and categorize cases and potential bugs.
  • Stay informed and updated on client policies and guidelines, including policy, safety, and copyright management.
  • Address various issues such as problems with video playback, uploading, account management, and bugs.
  • Analyze data and trends to generate insights for customers and report on key performance indicators.
  • Identify client issues and troubleshoot to provide solutions.

Qualifications:

  • C1/C2 proficiency in German
  • C1 proficiency in English

Why Join Us:

  • Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
  • Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills.
  • Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
  • Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
  • Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.

Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you