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Customer Success Engineer

Há 1 mês

Maia, Portugal Critical Manufacturing Tempo inteiro

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

The role:
Do you want to play a part in making industry 4.0 a reality for high-tech manufacturing companies?
If you are a self-motivated individual who has a passion to engage with customers to ensure that they realize their manufacturing potential and thrives in a fast-paced environment, look no further Team up and apply now as Customer Success Engineer.

What You’ll Do:

  • Establish regular communications with customers in order to understand their needs to help shape the product roadmap
  • Understand how customers use our products and make recommendations on how they can realize additional value by using our products
  • Develop customer advocates
  • Lead the Industry User Groups that include regular meetings with customers from world leading companies in Semiconductors, Medical Devices, Electronics and Discrete Manufacturing
  • Conduct and follow-up on customer satisfaction surveys
  • Follow-up and drive to resolution issues that cause customer dissatisfaction
  • Participate in Industry Consortiums to define standards
  • Participate in the company Marketing Industry Groups
  • Be a product evangelist that actively presents, promotes, and markets new product modules and features to customers and internal stakeholders

Requirements

What You Must Have:

  • More than 2 years of professional experience with Enterprise level software (e.g.: CRM, ERP, PLM, Document Management)
  • Knowledge of Industrial Engineering topics
  • Ability to take the initiative with little supervision and to cope with a fast-changing environment, with moving targets and changing priorities
  • Excellent planning and organization skills
  • Ability to prepare and deliver concise and clear presentations
  • Excellent communication skills with the ability to explain and discuss both business and product concepts
  • Excellent English skills – spoken and written


What We Consider a Plus (Not Mandatory):

  • Prior experience in a manufacturing/industrial environment
  • Prior experience with manufacturing software


Diversity, Equity and Inclusion are a source of commitment and innovation

At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive. 

If you need accommodation during the recruitment process, please let us know - we're happy to support you.