Trilingual Customer Advisor for a National Airline Company
2 semanas atrás
Join our client's team as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world. You'll be part of a friendly team, providing top-tier assistance to airline customers.
Requirements:
Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English
Available to work onsite in Lisbon on a rotational basis
Able to start on short notice (project training starts on November 18)
In possession of EU passport or a valid residence card for Portugal
Your Responsibilities:
- Provide exceptional customer support via phone and email in Portuguese.
- Resolve customer issues and answer questions related to airline services and products.
- Assist with inquiries regarding the frequent flyer program.
- Manage customer processes, including updates on ongoing cases.
- Log all customer interactions accurately in the system.
- Handle offline tasks, including forms, emails, and tickets.
- Meet or exceed productivity targets.
- Escalate any critical customer issues when necessary.
Work Schedule:
- 40 hours per week, rotating shifts from Monday to Sunday.
- Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.
Training and Onboarding:
- Training Duration: Approximately 20 working days, 8 hours/day.
- Comprehensive training covers customer service skills, product knowledge, and system usage.
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