Empregos actuais relacionados com Senior Customer Support Consultant - Lisbon - RoomRaccoon

  • Senior HR Consultant

    5 meses atrás

    Lisbon, Portugal Huork.com Tempo inteiro

    Senior HR Consultant Local: Lisboa (Híbrido)Como Senior HR Consultant irá apoiar a equipa no processo de recrutamento e seleção de colaboradores adequados às exigências e necessidades dos clientes na área de Sales & Markting, tendo a missão diária de assegurar a receção e satisfação de pedidos de recrutamento de clientes, garantindo o feedback...

  • Customer Support Agent

    4 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    4 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent

    4 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment...

  • Customer Support Agent with Dutch

    3 meses atrás

    Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support AgentLocation: Lisbon (Santos), PortugalEmployment...

  • Customer Support Agent with German

    4 semanas atrás

    Lisbon, Portugal Salve.Inno Consulting Tempo inteiro

    Join the team as a Customer Support Agent with proficiency in German. This crucial role ensures our customers receive outstanding service and support, enhancing satisfaction and fostering loyalty as we strive for excellence.Primary ResponsibilitiesEngage with customers through multiple channels (phone, email, and chat).Ensure a high level of customer...

  • Technical Consultant

    5 meses atrás

    Lisbon, Portugal Landing.jobs Tempo inteiro

    At IT Service Management Company (Contractor), in Multiple LocationsExpires at: 2025-06-19Remote policy: Partial remote Technical Consultant (Mid/Senior Level) Experience: 3+ yearsTeam Management: No team management skills required; previous experience as a Team Leader is not necessary.Start Date: Mid-September to early OctoberKey...

  • Customer Support Agent with German

    4 semanas atrás

    Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Location: Lisbon (Santos), PortugalEmployment type: Full-timeDUTIES AND...

  • Customer Support Agent with German

    3 meses atrás

    Lisbon, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels...

  • Customer Support Agent, Russian and Polish Speaker

    4 semanas atrás

    Lisbon, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Customer Support Agent to join our Portuguese team. The ideal...

  • Customer Support Representative

    4 semanas atrás

    Lisbon, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Dutch speaker to join our International team. The ideal...

  • Customer Support Specialist

    4 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Location: Lisbon, Portugal (Relocation Assistance Provided) Job Overview: We are looking for a dedicated Customer Support Specialist to join our growing team in Lisbon. This role requires fluency in Italian (C1 level) and proficiency in English (B2 level) to assist customers with their inquiries and provide exceptional service. Relocation support is included...

  • Customer Support Agent

    4 semanas atrás

    Lisbon, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various...

  • Customer Support Specialist

    4 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are a leading provider of telecom products, dedicated to delivering exceptional service and innovative solutions to our customers. Our team in Porto is expanding, and we're looking for enthusiastic individuals to join us in supporting our growing customer base. Position: Customer Support Specialist Location: Porto, Portugal Schedule: Days: Monday to...

  • Customer support

    3 meses atrás

    Lisbon, Portugal Recruitas Tempo inteiro

    Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.ResponsibilityProvide support to high level clients to...

  • French Customer Support

    4 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities Respond to customer inquiries via phone, email, and chat, ensuring high-quality service and efficient issue resolution.Assist customers with product-related questions and account management.Maintain a positive and professional demeanor in all customer interactions.Document customer interactions accurately in our CRM system.Collaborate...

  • With Relocation Support- Polish Customer Support

    2 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities Offer top-tier customer support by addressing inquiries and resolving issues effectively.Foster strong connections with customers to enhance satisfaction and loyalty.Manage customer communications through phone, email, and chat with professionalism and empathy.Work closely with internal teams to deliver customized solutions for customer...

  • Customer Support Representative

    4 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Join our dynamic and multicultural team in Lisbon as a Customer Support Representative!  We're seeking a dedicated professional fluent in Czech (C1) and English (B2) to provide exceptional customer service worldwide.  Relocation support is provided to ensure a smooth transition to your new role in Lisbon's beautiful and vibrant city. Key Responsibilities:...

  • Customer Support

    2 semanas atrás

    Lisbon, Portugal Best Hire Tempo inteiro

    Position Overview We are seeking French-speaking Customer Support Specialists to join our dynamic team in Porto. In this role, you will be the first point of contact for customers using telecom products and services. Your mission is to deliver excellent service, resolve issues, and enhance the customer experience. Key Responsibilities Customer Assistance:...

  • With Relocation Support Dutch Customer Support

    2 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities: Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat.Address inquiries related to products, services, and technical issues.Resolve customer complaints and challenges efficiently and professionally.Collaborate with various departments to ensure seamless customer service and solutions.Maintain detailed...

Senior Customer Support Consultant

3 meses atrás

Lisbon, Portugal RoomRaccoon Tempo inteiro

Title: Senior Customer Support Consultant

Type: Fulltime

Terms: Onsite

Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal

Who are we?

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Christmas vouchers.

Interested? Keep reading on

Tasks

What we need?

The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will guide Customer Support Consultants (CSCs) towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring our team is equipped to deliver outstanding service.

What will you be doing?

In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to:

  • Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
  • Lead new product release validations.
  • Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
  • Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.
Requirements
  • Non-negotiable: Fluent in German or Dutch
  • Has 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role
  • Hotel (front desk/reservations) / and or hospitality experience (advantageous)
  • Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
  • Technical proficiency in working on different systems (training will be provided)


The hotel industry is at the very heart of the RoomRaccoon story.

Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.

She couldn’t find a single affordable solution to manage all aspects of her property. That’s when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.

In 2016, Tymen began building software that would solve Nadja’s three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat

The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.

We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the world’s most complete HMS for independent accommodations with 10 – 100 rooms.