Operations Director

Encontrado em: Talent PT C2 - 3 semanas atrás


Lisbon, Portugal Bnberry Tempo inteiro

Bnberry is an innovative and rapidly-growing technology company specializing in the development and distribution of cutting-edge software solutions. We are seeking a highly qualified and dynamic individual to join our team as Operations Director. As the Operations Director, you will play a crucial role in developing and executing strategies to drive operational excellence and promote the overall growth of the organization.

The ideal candidate will have a strong background in operations management, with a proven track record of implementing effective processes, optimizing resource allocation, and delivering outstanding results. This is an exciting opportunity to make a significant impact within a fast-paced and forward-thinking company.

Responsibilities
  • Strategically lead and manage the Customer Service departments.
  • Implement and oversee guest messaging and communication strategies.
  • Develop and execute plans for operational efficiency, scaling the team while balancing quality and performance.
  • Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) aligned with the company’s goals.
  • Collaborate across departments to streamline processes contributing to revenue growth.
  • Oversee initiatives to reduce cancellation rates and increase booking conversions.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven leadership experience in customer service or operations, especially in a fast-paced, customer-centric environment.
  • Strong analytical, strategic thinking, and data-driven decision-making skills.
  • Exceptional communication and interpersonal abilities for team leadership and cross-functional collaboration.
  • Demonstrated experience in driving revenue growth through customer service improvements.
  • Financial expertise in managing operational efficiency and budgets.

Benefits

  • Competitive salary
  • Eligibility for performance-based bonuses.
  • Options for company stock, with a package defined after the successful completion of the trial period.
  • Opportunity to make a substantial impact in a rapidly growing, dynamic technology company.

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